OVERVIEW

Service Desk is certified for 10 ITIL processes by Pink Verify.

Micro Focus Service Desk
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Micro Focus Service Desk Data Sheet
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  • Align your IT services with business needs
  • Use IT to drive positive business outcomes
  • Tap into the advantages of ITIL v3
  • Build a productive, responsive service environment
HIGHLIGHTS
What’s New with Micro Focus Service Desk 7.3?

Service Desk Store

Service Desk features a self-service user portal called Service Desk Store. The new feature provides an icon-based request service for users to request items from the Service Desk. The items can range from software to hardware to abstract requests.

  • Postgres 9.6 support
  • Oracle 12c support
  • MySQL support
  • Upgraded SLES12 appliance and SLES12 SP1 installer/Windows installer
  • Upgraded security with root password enablement
  • GW2014 support
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Build the best service environment

Move from a reactive to a proactive stance by providing high-quality managed services across your organization.

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Align your IT services with business needs

Make sure that your IT services, processes, and goals support strategic business requirements and objectives.

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Use IT to drive positive business outcomes

Use IT to make your organization more productive, more profitable, and more successful.

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Tap into all the advantages of ITIL v3

Adopt best practices across all your infrastructure and support services.

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"Service Desk was very competitively priced, fully aligned to the latest ITIL standards and offered close integration with both ZENworks and Identity Manager from NetIQ (now a part of Micro Focus)."
Paul Abschinski   /   CIO,  Holmesglen
CUSTOMER STORIES
Northern Devon Healthcare Success Story

Thanks to Service Desk, Northern Devon Healthcare NHS Trust has gained the ability to transform its IT support processes in line with Information Technology Infrastructure Library (ITIL) best practice and boost their staff's efficiency as well.

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Milano Serravalle—Milano Tangenziali S.p.A. Success Story

Service Desk enabled Milano Serravalle to improve their service to the users, keep a close eye on all aspects of service delivery, and get a huge time savings of about 80%.

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Dürr Dental group Success Story

With Service Desk, Dürr Dental group can now solve technical problems much faster, and the easy-to-use interface enabled them to document and track the progress of every request. Dürr Dental implemented Service Desk in just three days as a virtual appliance on its existing VMware ESX infrastructure.

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RESOURCES
Micro Focus Service Desk Data Sheet
Data Sheet Micro Focus Service Desk Data Sheet View now ›
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