ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Desenvolva e modernize aplicativos comerciais usando tecnologia contemporânea
The leading solution for COBOL application modernization
Modernize aplicativos de mainframe IBM, processos de entrega, acesso e infraestrutura
Modernize o acesso ao aplicativo do host: mais seguro e fácil de usar, integrar e gerenciar
Obtenha interoperabilidade de sistemas em toda a empresa
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Desenvolvimento seguro, teste de segurança e proteção e monitoramento contínuos
Augment human intelligence
Criptografia, tokenização e gerenciamento de chaves para a desidentificação de dados e privacidade
Uma abordagem integrada ao gerenciamento de identidade e acesso
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Detecte ameaças conhecidas e desconhecidas por meio de correlação, ingestão de dados e analítica
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Experiência cativante para o usuário final e central de serviços eficiente, com base em aprendizado de máquina
A primeira solução de monitoramento autônoma e contida para TI híbrida
Automatize e gerencie redes tradicionais, virtuais e definidas por software
Descubra e gerencie itens de configuração (CIs) em ambientes de TI híbridos.
Simplifique a automação de atendimento e faça cumprir a governança
Automatize processos de TI de ponta a ponta
Manage IT & software assets for better compliance
Automatize o provisionamento, a aplicação de patches e a conformidade em todo o data center
Desenvolva, proteja e expanda processos empresariais automatizados em toda a empresa
Obtenha insights baseados em big data com analítica em tempo real e faça pesquisas em dados não estruturados.
Todo o aprendizado da Micro Focus em um único lugar
Desenvolva as habilidades para ter sucesso
Aumente a velocidade, remova os gargalos e melhore a entrega de software continuamente
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize os principais sistemas de negócios para impulsionar a transformação dos negócios
Desenvolva e modernize aplicativos comerciais usando tecnologia contemporânea
The leading solution for COBOL application modernization
Modernize aplicativos de mainframe IBM, processos de entrega, acesso e infraestrutura
Modernize o acesso ao aplicativo do host: mais seguro e fácil de usar, integrar e gerenciar
Obtenha interoperabilidade de sistemas em toda a empresa
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
A segurança é fundamental para tudo o que você faz: operações, aplicativos, identidade e dados
Desenvolvimento seguro, teste de segurança e proteção e monitoramento contínuos
Augment human intelligence
Criptografia, tokenização e gerenciamento de chaves para a desidentificação de dados e privacidade
Uma abordagem integrada ao gerenciamento de identidade e acesso
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Detecte ameaças conhecidas e desconhecidas por meio de correlação, ingestão de dados e analítica
Access all products in CyberRes
Soluções jurídicas, de conformidade e de privacidade confiáveis e comprovadas
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Acelere as suas operações de TI à velocidade do DevOps
Experiência cativante para o usuário final e central de serviços eficiente, com base em aprendizado de máquina
A primeira solução de monitoramento autônoma e contida para TI híbrida
Automatize e gerencie redes tradicionais, virtuais e definidas por software
Descubra e gerencie itens de configuração (CIs) em ambientes de TI híbridos.
Simplifique a automação de atendimento e faça cumprir a governança
Automatize processos de TI de ponta a ponta
Manage IT & software assets for better compliance
Automatize o provisionamento, a aplicação de patches e a conformidade em todo o data center
Desenvolva, proteja e expanda processos empresariais automatizados em toda a empresa
Access all products in IT Operations Management
Molde a sua estratégia e transforme a sua TI híbrida.
Obtenha insights baseados em big data com analítica em tempo real e faça pesquisas em dados não estruturados.
Dê à sua equipe a capacidade de fazer a sua empresa operar com desempenho máximo
Provide an IT service management framework to replace manual and paper-based processes. The solution needs to be ITIL-certified to satisfy audit requirements.
Mechdyne’s clients are spread across industries, and focused on their core business instead of managing a helpdesk. Bob Koch, GM of the IT Services business unit of Mechdyne, explains the varying requirements of Mechdyne clients: “We encounter clients who were dealing with IT issues by answering a landline and jotting issues onto Post-it Notes for IT technicians to work on. We also see those who have built a service foundation but wish to take it to a higher level. Many know a service desk can provide more, but they just don’t know how to get there effectively. Our clients must often adhere to stringent audit requirements, and frequently have found their existing solution didn’t give them the visibility and traceability auditors look for.”
Mechdyne devised a solution to help clients transform their operations into a world-class service desk based on ITIL standards and a commitment to enabling increased productivity and efficiency. At the core of this solution is an IT Service Management tool enabling full customization and comprehensive reporting.
Be it on-site or remote support, Mechdyne looks beyond incident management and aims to communicate more effectively with business stakeholders.
Mechdyne is a global technology solutions provider offering support across a diverse spectrum of service and solutions in the IT and audio-visual markets. It provides clients with expertise in outsourced IT helpdesk and desktop services, network infrastructure support, and corporate audio-visual design and implementation from new building projects to high-end visualization systems.
The Mechdyne team is qualified and ready to help clients cope with the ever-changing world of IT technology.
Equipping Mechdyne’s team of on-shore IT professionals with a leading software platform is critical to their ability to meet their client’s IT service desk needs.
Through work with clients, Mechdyne has experienced many IT Service Management solutions, and has done its own extensive market research. Mechdyne continues to see Micro Focus Solutions Business Manager (SBM) as the leading process management and workflow automation platform, perfectly suited to their requirements enabling them to drive their client’s business forward. In conjunction with Micro Focus Service Support Manager (SSM), it provides visibility across the entire service delivery lifecycle.
SBM/SSM offers Mechdyne a complete solution, bundled with development and customization services to better meet their client’s needs. The Mechdyne team have amassed an impressive knowledge of SBM/SSM reporting capabilities, and provide clients with a wealth of information through customized metrics. As Koch says:
Bob Koch – GENERAL MANAGER OF IT SERVICES
Mechdyne
Brian Nunziato, IT and Data Analytics Manager for Mechdyne, really appreciates the breadth of versatility found in SBM Composer: “Discovering the pain points our clients are experiencing and having the power to create completely new workflows, business processes, or integrations to solve these challenges is a game changer for us.” With SBM Composer, the Mechdyne team is able to design digital forms and workflows to mimic familiar paper-based processes that are tightly ingrained throughout an organization yet, at the same time, introduce streamlined automation to eliminate unnecessary bottlenecks. SBM Composer allows changes to be made on the fly and deployed instantly, delivering huge productivity benefits to clients.
End user service requests such as hardware, software, or telephony requests, or new hire/termination workflows to ensure all processes are followed, serve to greatly enhance the speed and accuracy with which users are served. Combined with SBM/SSM’s powerful incident management capabilities customized to each client’s needs, Mechdyne’s agents are able to deliver an exceptional service desk experience.
Because SBM/SSM have long been ITILcertified, they are the preferred IT service management solutions for Mechdyne and its clients. Says Nunziato: “We have increased the speed and accuracy of our client services through SBM/SSM. Requests are automatically routed to the appropriate support team, including manager approval where required. We can rapidly respond to client development changes or reporting needs, allowing our clients to focus on their core business.”
Jim Gruening, Co-Founder and Senior Vice President for Mechdyne, concludes:
Jim Gruening – CO-FOUNDER AND SENIOR VICE PRESIDENT
Mechdyne