Composite Contact Center Solutions

Paper Length: Five pages

This white paper dives into the ways companies are reducing costs and improving customer service by streamlining call center processes, consolidating agent desktops, and creating multi-channel, customer-friendly contact centers.

You will learn how to:

  • Use the web-enabling technologies of a composite contact center to save money and improve your customer contact quality
  • Consolidate multiple applications and deliver agent applications over the Web
  • Implement a standards-based, web-based framework to enable database, file, and application access.

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