Composite Contact Center Solutions
This white paper dives into the ways companies are reducing costs and improving customer service by streamlining call center processes, consolidating agent desktops, and creating multi-channel, customer-friendly contact centers.
You will learn how to:
- Use the web-enabling technologies of a composite contact center to save money and improve your customer contact quality
- Consolidate multiple applications and deliver agent applications over the Web
- Implement a standards-based, web-based framework to enable database, file, and application access.