Micro Focus
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COVID-19 Response

Letter to Our Customers and Partners

We are all experiencing a truly unprecedented situation. The coronavirus COVID-19 global pandemic is affecting every aspect of our lives, from how we work to how we conduct our daily lives at home with our families. As a global enterprise software company, we are no different and we are waking up every day to new information about how COVID-19 is affecting our communities, our employees, our customers and our partners.

Micro Focus is standing firm in our company values, in putting customers first, in teaming and working together for the best outcomes, in deciding and acting in a way that makes an impact, and in learning and adapting so that we can help our employees and customers adjust to this new way of life.

Our primary concern is the health and safety of our employees, customers, and partners. That commitment covers everything, from making sure we are doing our part to “stop the spread”, to maintaining business continuity so that our customers and partners don’t have to worry about theirs. Like most companies and institutions, we are closely monitoring the latest information provided by the World Health Organization (WHO), the Centers of Disease Control and Prevention (CDC) and local governments, and we are adapting our plans to reflect the updated guidelines and evolving situation of COVID-19.

Micro Focus maintains a continuous state of operational readiness and is working across teams and time zones to ensure that our core functions and sites are activating their Business Continuity Plans. Given the unprecedented level of change and the varying dynamics with how COVID-19 is spreading, we have put in place a dedicated COVID-19 Steering Group comprised of leaders from across our organization, who are collaborating to dynamically adapt and augment our plans where needed.

Our employees are empowered with digital tools to continue to do their jobs, collaborate and support one another, and engage with our customers and partners to drive the best outcomes possible.

We have over 40 years of experience helping customers navigate the need to build, operate, secure and analyze their systems – the systems that keep important business and social functions running and optimized, we now more than ever need to use that knowledge and experience to help our customers and partners. Our goal is to be there for employees, customers and partners in whatever way they need, enabling technology, some advice, a different perspective or just someone to keep things going as we see businesses having to adapt and change every day.

Part of being there for our customers, is making sure that we get the information our customers need on products and solutions to them to help them handle the new reality, how do their turn a workforce remote, how do they ensure that taking every remote doesn’t impact security and risk, how do they make sure their apps and networks can handle the new load. Earlier this week, we launched our first Virtual Universe program – converting a large-scale live event into a content-rich and real-time digital experience for customers. It was hard, but it was the right thing to do and in a small way we hope we did our part to help #StoptheSpread. In fact, we won’t be doing any face-to-face events for at least the next month and we will be turning our major North America Micro Focus Universe event in May to be virtual also. We hope that we can get back to meeting with our customers and partners face-to-face but for now, the right thing to do is to help #StoptheSpread in any way we can. We will continue over the coming weeks and months to make content and resources available to all of customers and partners to help you keep your business plans progressing and ensure you have what you need for your own business continuity.

We remain confident in the power of our people and of our collective ability to come out stronger. Please know that the entire Micro Focus community is doing our part and are here to serve when and where needed. If you have a business need that isn’t being met, or have questions about Micro Focus’s business continuity or need help with your own business priorities, please contact us at:

covid-19@microfocus.com

Our focus is on keeping our employees safe and maintaining our business continuity so that we can help you keep yours.

Thank you for your trust and partnership.

The Micro Focus Team

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release-rel-2021-4-2-6127 | Wed Apr 21 16:06:11 PDT 2021
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release/rel-2021-4-2-6127
Wed Apr 21 16:06:11 PDT 2021