Letter to Our Customers and Partners

COVID-19 continues to impact all of us, from how we work to how we conduct our daily lives. As a global enterprise software company, Micro Focus continues to manage the evolving situation and monitor closely how COVID-19 is affecting our communities, our team, our customers, and our partners.

We are immensely proud of the resilience, flexibility, and professionalism of our employees, who have stayed focused on delivering for customers and partners during this time. We are equally appreciative of the support of our customers and partners.

Nearly two years since the start of global lockdowns, we continue to keep focused on helping you by making it easier to ensure business continuity for your remote workers and your organization. Since the start of the pandemic, we have offered several packages designed to help you and your teams; please visit our business continuity offers page to learn more.

Our values

Micro Focus stands firm in our company values: putting customers first, teaming and working together for the best outcomes, deciding and acting in a way that makes an impact, and learning and adapting to help our teams, partners and customers adjust to this new way of life.

Your health and safety

Your health and safety, alongside that of our teams, remains our primary focus. Our commitment to safety covers everything, from making sure we are doing our part to stop the risk of spreading the virus, to maintaining business continuity so that our customers and partners don’t have to worry about theirs. As such, most of our teams globally have been working from home for the past 20 - 24 months and been provided tools and resources to support both their wellbeing and their productivity while working remotely.

Our employees remain empowered with digital tools to continue to do their jobs, collaborate and support one another in these turbulent times, and engage with our customers and partners to drive the best outcomes possible.

We continue to closely monitor the information provided by the World Health Organization (WHO), the Centers of Disease Control and Prevention (CDC) and local governments.

Maintaining a state of full operational readiness

Micro Focus continues to maintain a state of full operational readiness. Given the unprecedented dynamics of the COVID-19 pandemic, our dedicated COVID-19 Steering Group, comprised of leaders from across our organization, continues to operate and collaborate to adapt our plans as needed.

The COVID-19 Steering Group is actively monitoring the evolving situation, working closely with our teams, customers, and partners locally to ensure that business continues to operate without disruption. Our own business continuity plans are robust, focused on maintaining the delivery of services and support to customers and partners worldwide while supporting our local team.

We have over 40 years of experience helping customers navigate the need to build, operate, secure, and analyse their systems – the systems that keep important business and social functions running and optimized. COVID-19 has reinforced the importance of using that knowledge and experience to help our customers and partners. Our goal is to continue to be there for our teams, customers, and partners in whatever way they need, enabling technology, advice, a different perspective or just someone to keep things going as we see businesses having to adapt and change.

Being there for our customers

Part of being there for our customers includes making sure that we get the information our customers need on products and solutions to help them handle the new reality, ensuring that taking their activities remote doesn’t impact security and risk, making sure their apps and networks can handle the new load.

In 2020 we launched our first Virtual Universe program – converting a large-scale live event into a well-attended content-rich and real-time digital experience for customers. We repeated the approach for the event in March 2021, and plan for even higher registration and attendee participation this year.

As the situation has evolved during the past two years, we ceased face-to-face events in favour of virtual events and continue to do so. As the pandemic progressed, as and where mutually safe to do so, we are meeting with our customers and partners face-to-face, abiding by any local guidance or controls.

Resources to support your business continuity

We will continue to make content and resources available to all of customers and partners to help you keep your business plans progressing and ensure you have what you need for your own business continuity. We remain confident in the power of our people and of our collective ability to come out stronger. Please know that the entire Micro Focus community is continuing to do our part and are here to serve when and where needed. If you have a business need that isn’t being met, or have questions about Micro Focus’ business continuity or need help with your own business priorities, please contact us at: covid-19@microfocus.com

Our focus is on keeping our teams safe and maintaining our business continuity so that we can help you to achieve the same.

Thank you for your trust and partnership.

The Micro Focus Team