View the details in the Business Support Agreement
View the Business Support Agreement for details about your Support.
Need flexibility to engage Support, Consulting or Education when needed? Flexible Credits are your answer
Flexible Credits provide you with a flexible way to obtain short term reactive and proactive services such as supportability reviews, on-site days, scheduled standby, critical incident assistance, Consulting, Education, and much more. Flexible Credits can be purchased at the time of your support renewal or anytime throughout the life of your support contract. Redeem them for services of your choice within 12 months of purchase.
Introducing Flexible Credits Video
Flexible Credits Guide
Flexible Credits Terms
Need a greater level of support? Premium Support is here for you
To augment Business Support, our Premium Support portfolio offers direct access to named, industry-leading specialists. Whether you want to speak to the same expert each time you call, need a technical advisor, need an advocate, or need someone to review your software support strategy, our Premium Support portfolio have a suitable offering for you. Learn more:
Do you require In-Country Technical Support?
Data security is critical in today’s IT environment. Government customers and some private sector customers have a requirement to limit access to data to people who reside in-country. Talk to your Micro Focus representative to learn more about what Micro Focus has available to meet this requirement.
Product Support Lifecycle
The support you receive under Business Support evolves as your product ages. Check the status of your product version, and learn more about the Product Support Lifecycle.
Extended Support Plus
Running older products? Extended Support Plus may be available for an additional fee.
Customer Support Handbook
Learn how to access and use our technical support by reviewing policies and procedures in the Customer Support Handbook.
Micro Focus Consulting and our trusted partners include astute business strategists and technical experts with broad industry and functional experience. We can help you increase business-critical capabilities, achieve tangible results, create a competitive advantage and realize a return on your investment within realistic time frames. Learn more about how we can help increase your return on IT investment.
Education and Training
Our training is convenient, affordable, and available in multiple delivery methods. Effective training can provide quick ROI as your IT team becomes proficient with products you already have, as well as products you plan to purchase–allowing you to get the most out of your IT investment. Learn more about the variety of training options available to meet any budget or learning style.