Contacting Serena Technical Support

Serena understands that it is critical to keep your systems up and running. The Serena Support Centers are staffed with technicians during the hours noted below and can be reached for off-hour emergencies at any time.

Business Hours:

United States and Canada
Business Hours: Monday–Friday
6 a.m.–5 p.m. PST

English language support is available.
Asia Pacific
Business hours: Monday–Friday
9:00–17:00 JST

Japanese and English
language support is available.
Europe Middle East and Africa
Business hours: Monday–Friday
8:00–17:30 BST
7:00–17:30 GMT

French, German, Italian, Spanish, and English
language support is available.

The above business hours are exclusive of nationally observed holidays.

Knowledgebase:

Many of your questions can be answered by searching our knowledgebase here.

E-mail:

Support can be contacted during work week hours at customercare@microfocus.com.

Web:

Support cases can be created online at https://supportline.microfocus.com/assistedservices.aspx. If you have an emergency issue on the weekend, please call Serena Support using a phone number listed below.

Telephone Numbers:

Australia
Tel: 1-800-335-664

Austria
Tel: 0800-292-783

Belgium
Tel: 0800-724-61 (English)
Tel: 0800-774-79 (French)

Brazil
Tel: 0800-8917639

Canada
Tel: 800-443-1601

Denmark
Tel: 80-885921

Finland
Tel: 0-800-1-12971

France
Tel: 0800-91-56-07

Germany
Tel: 0800-1822-496

Italy
Tel: 800-79-11-79

Japan
Tel: 0120-74-9090
 

Netherlands
Tel: 0800-022-1609

New Zealand
Tel: 0800-444-515

Norway
Tel: 800-18850

Singapore
Tel: 800-120-5092

South Africa
Tel: 0800-98-1696

Spain
Tel: 900-968-929

Sweden
Tel: 0200890163

Switzerland
Tel: 0800-836737 (German)
Tel: 0800-836736 (French)

UK
Tel: 0808-100-2672
Tel: 01727-813-943

USA
Tel: 800-443-1601
Tel: 503-536-7891

Other Asia Pacific countries:
Contact your local partner

All other countries:
Tel: +44-1727-813-943 (English)
Tel: +44-1727-813-932 (French)
Tel: +44-1727-813-937 (German)