ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
使用现代技术构建和更新业务应用程序
The leading solution for COBOL application modernization
实现 IBM 大型机应用程序、交付流程、访问以及基础设施的现代化
实现主机应用程序访问的现代化:更易于使用,更易于集成,更易于管理,更加安全
获得企业范围内的系统互操作性
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
安全开发、安全性测试和持续监视与保护
Augment human intelligence
加密、标记和密钥管理有效实现数据标识消除和隐私
一种 Identity and Access Management 的综合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
通过关联、数据引入和分析,检测已知和未知威胁
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
结合最终用户体验和基于机器学习的高效服务台
首个自主的容器化混合 IT 监视解决方案
实现自动化并管理传统的虚拟软件定义网络
在混合 IT 环境中发现和管理配置项目 (CI)。
简化实施自动化,执行管理
自动化端到端 IT 进程
Manage IT & software assets for better compliance
实现自动化供应、修补和数据中心合规性
在企业内构建、保护和扩展自动化业务流程
Micro Focus 一站式培训
培养技能,获得成功
加快速度、消除瓶颈,不断提升软件交付能力
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
实现核心业务系统现代化,以推动业务转型
使用现代技术构建和更新业务应用程序
The leading solution for COBOL application modernization
实现 IBM 大型机应用程序、交付流程、访问以及基础设施的现代化
实现主机应用程序访问的现代化:更易于使用,更易于集成,更易于管理,更加安全
获得企业范围内的系统互操作性
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
让您的任何工作都以安全为中心;操作、应用程序、身份和数据
安全开发、安全性测试和持续监视与保护
Augment human intelligence
加密、标记和密钥管理有效实现数据标识消除和隐私
一种 Identity and Access Management 的综合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
通过关联、数据引入和分析,检测已知和未知威胁
Access all products in CyberRes
值得信赖和久经考验的合法、合规和隐私解决方案
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
使您的 IT Operations 与 DevOps 齐头并进
结合最终用户体验和基于机器学习的高效服务台
首个自主的容器化混合 IT 监视解决方案
实现自动化并管理传统的虚拟软件定义网络
在混合 IT 环境中发现和管理配置项目 (CI)。
简化实施自动化,执行管理
自动化端到端 IT 进程
Manage IT & software assets for better compliance
实现自动化供应、修补和数据中心合规性
在企业内构建、保护和扩展自动化业务流程
Access all products in IT Operations Management
制定战略,变革混合 IT。
凭借实时分析和搜索非结构化数据,获得大数据洞察分析。
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.