ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
使用现代技术构建和更新业务应用程序
The leading solution for COBOL application modernization
实现 IBM 大型机应用程序、交付流程、访问以及基础设施的现代化
实现主机应用程序访问的现代化:更易于使用,更易于集成,更易于管理,更加安全
获得企业范围内的系统互操作性
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
安全开发、安全性测试和持续监视与保护
Augment human intelligence
加密、标记和密钥管理有效实现数据标识消除和隐私
一种 Identity and Access Management 的综合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
通过关联、数据引入和分析,检测已知和未知威胁
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
结合最终用户体验和基于机器学习的高效服务台
首个自主的容器化混合 IT 监视解决方案
实现自动化并管理传统的虚拟软件定义网络
在混合 IT 环境中发现和管理配置项目 (CI)。
简化实施自动化,执行管理
自动化端到端 IT 进程
Manage IT & software assets for better compliance
实现自动化供应、修补和数据中心合规性
在企业内构建、保护和扩展自动化业务流程
Micro Focus 一站式培训
培养技能,获得成功
加快速度、消除瓶颈,不断提升软件交付能力
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
实现核心业务系统现代化,以推动业务转型
使用现代技术构建和更新业务应用程序
The leading solution for COBOL application modernization
实现 IBM 大型机应用程序、交付流程、访问以及基础设施的现代化
实现主机应用程序访问的现代化:更易于使用,更易于集成,更易于管理,更加安全
获得企业范围内的系统互操作性
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
让您的任何工作都以安全为中心;操作、应用程序、身份和数据
安全开发、安全性测试和持续监视与保护
Augment human intelligence
加密、标记和密钥管理有效实现数据标识消除和隐私
一种 Identity and Access Management 的综合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
通过关联、数据引入和分析,检测已知和未知威胁
Access all products in CyberRes
值得信赖和久经考验的合法、合规和隐私解决方案
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
使您的 IT Operations 与 DevOps 齐头并进
结合最终用户体验和基于机器学习的高效服务台
首个自主的容器化混合 IT 监视解决方案
实现自动化并管理传统的虚拟软件定义网络
在混合 IT 环境中发现和管理配置项目 (CI)。
简化实施自动化,执行管理
自动化端到端 IT 进程
Manage IT & software assets for better compliance
实现自动化供应、修补和数据中心合规性
在企业内构建、保护和扩展自动化业务流程
Access all products in IT Operations Management
制定战略,变革混合 IT。
凭借实时分析和搜索非结构化数据,获得大数据洞察分析。
Replace an unstable host access solution that was negatively affecting agent productivity and customer satisfaction.
Daily operations in FTI GROUP rely on travianet’s comprehensive Travel Information System (TIS). What was initially designed as a mid-office system, has developed over the years into an efficient all-round system. Today, TIS doesn’t just control the entire booking processing system and fully-automated partner settlement system for its 10,000 travel partners; it is also used to address all phone system interfaces, as well as reservation and operator systems – and much more. TIS is continually refined and developed based on .NET. The system is modular and flexible so that it can be optimally customized to fit a travel partner’s particular needs and technical architecture.
Over 600 FTI Group travel agents leverage TIS to serve customers 365 days each year, over 90 hours per week. They use an embedded terminal emulator in TIS which enables them to access real-time data hosted on IBM iSeries 5. Markus Stehle, Managing Director at GISMO, travianet’s IT partner, explains the challenge: “travianet used IBM iAccess for terminal emulation, but as our user numbers grew, this became more problematic. The platform wasn’t stable, and this sometimes resulted in system crashes. With so many agents depending on the availability of TIS, we knew we had to look for an alternative, more reliable solution.”
Jürgen Weickl – CEO
travianet GmbH
travianet is a large travel agency with almost twenty years experience, acting as a specialist service provider handling bookings for online travel portals. Part of the FTI GROUP, an international travel company headquartered in Munich, the company employs around 7,000 people worldwide, has offices in Germany, Austria, France, and Switzerland, and sells travel to around 120 countries to be the fourth-largest tour operator in Europe.
In close cooperation with travianet, Mr Stehle researched the market and found Micro Focus Reflection Desktop, a Windows-based host access solution that connects desktop and mobile users to IBM (mainframe, AS/400), UNIX, Linux, OpenVMS, and HP systems. A trial version gave the team some hands-on experience to test whether Reflection Desktop could provide the features as well as the stability and performance travianet needed.
Mr Stehle comments: “As TIS is in-house developed and heavily customized, we didn’t expect the transition to another host access solution to be completely smooth. For instance, our users have created hundreds of macros in iAccess. These contain German text strings and initially it looked like we couldn’t import these into Reflection Desktop. However, when we raised the issue with Micro Focus, their Support and Development teams came up with an innovative solution for this, saving us a lot of rework. The level of professionalism we encountered in the Micro Focus support convinced us they were the right partner for us.”
Micro Focus Support also worked with travianet and Mr Stehle to ensure any features available through iAccess were replicated within the Reflection Desktop environment, so that the transition would be entirely seamless for the end-users. As iAccess had been in use for many years and TIS is a highly customized solution, this required a lot of team collaboration.
From a business perspective, the investment in Reflection Desktop needed to be justified, as iAccess was already included in an IBM service offering. However, when Jürgen Weickl, CEO of travianet, saw the results of Reflection Desktop, he was happy to authorize the investment: “In our business, availability and performance are everything. We do not want to keep our partners waiting because our system isn’t reliable. The .NET API available within Reflection Desktop really helps us be responsive as we have been able to automate data entry and retrieval. Reflection Desktop could enhance our customer service, which is our business justification.”
Markus Stehle – MANAGING DIRECTOR
GISMO
To the end-users, the move to Reflection Desktop has been largely transparent, which was the objective. The extensive .NET API and the breadth of configurable options allowed Reflection Desktop to replicate all of the iAccess features and familiar user experience. However, users noticed the increased platform stability, which means the system is always available to them.
Mr Stehle comments: “The support we received from Micro Focus throughout this project has just been superb. Even though the process of replicating our unique environment within Reflection Desktop presented some challenges, I always felt in very capable hands and I like the collaboration between Micro Focus Support and Development.”
Mr Weickl concludes: “Our business totally depends on TIS and we are happy to report that, leveraging Reflection Desktop, we now have a stable platform with full system availability.”