Micro Focus

Service Manager

The extensible and scalable service desk solution built on machine learning, analytics and automation.

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Service Manager
Resolve issues faster
Resolve issues faster

Machine learning based service desk drives down ticket volumes and speeds up issue resolution times.

Delight employees
Delight employees

A modern and engaging self-service portal improves end-user autonomy and satisfaction.

Achieve fast ROI
Achieve fast ROI

Easy to deploy and run, Service Manager drives a faster time to value and ROI.

Deploy at scale
Deploy at scale

Codeless configuration simplifies enterprise-scale deployments and upgrades.

Technology, user experience and requirements are evolving. Is your service management?

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  • Resolve issues faster

    Resolve issues faster

    Resolve issues faster

    Resolve issues faster

    Machine learning and analytics power advanced capabilities to enable agents to find, view, and analyze patterns and trends in incidents, requests, and other records, and to easily create knowledge articles, problem records, and evaluate user surveys.

    Automatically categorize tickets, route service requests and find solutions to fulfill requests and solve issues quickly.

    Resolve issues faster
  • Delight employees

    Delight employees

    Delight employees

    Delight employees

    An effective self-service user experience with native mobile applications, virtual agents, live chat and smart search, driven by machine learning, analytics, and automation drives greater user adoption and satisfaction.

    Mobile devices, smart email, and an intuitive web-based self-service portal provide an engaging and innovative user experience for interacting with IT and other service desks.

    Delight employees
  • Achieve fast ROI

    Achieve fast ROI

    Achieve fast ROI

    Achieve fast ROI

    DevOps integrations automate release build and deployment, simplify processes, and make them repeatable and reliable, from development all the way to production.

    IT can quickly identify and resolve service outages, centrally triage issues, track work and responsibility, establish a historical record of service disruptions and resolutions and access more than 200 out-of-the-box reports.

    Achieve fast ROI
  • Deploy at scale

    Deploy at scale

    Deploy at scale

    Deploy at scale

    An open and scalable architecture, IT can easily customize and configure reusable processes, workflows, and task plans with the process designer and out-of-the-box ITIL compliant processes - without writing any code.

    Codeless configuration allows users to define and edit an application’s fields, forms, business rules, processes, and notifications, and import data and define custom actions.

    Deploy at scale

Case Studies

Sberbank

Russia’s largest bank speeds releases and response times.

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Raiffeisen

Raiffeisen Schweiz ensures fast response.

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Read more case studies

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Three Ways Analytics and Machine Learning Can Transform Your Service Desk

Read white paper
Ten Tips for Empowering Your IT Support with AI
Read white paper
ChatOps Smart Communications at University of Pretoria
Watch video

Three Ways Analytics and Machine Learning Can Transform Your Service Desk

Read white paper

Ten Tips for Empowering Your IT Support with AI

Read white paper

ChatOps Smart Communications at University of Pretoria

Watch video

    Additional Resources

    What is Enterprise Service Management?
    USER GROUP: Live meetings for Service Manager practitioners
    What is ITSM?
    release-rel-2021-4-1-6068 | Thu Apr 8 23:24:12 PDT 2021
    6068
    release/rel-2021-4-1-6068
    Thu Apr 8 23:24:12 PDT 2021