ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Micro Focus 一站式訓練
培養邁向成功的技能
加快速度、消除瓶頸,不斷提升軟體交付能力
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
實現核心業務系統的現代化以推動業務轉型
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
為您所有工作的核心提供安全防護,包含營運、應用程式、身分識別與資料
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Access all products in CyberRes
值得信賴、經過法律驗證、遵循法規和隱私的解決方案
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
使 IT Operations 與 DevOps 齊頭並進
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Access all products in IT Operations Management
制定策略並轉變您的混合 IT。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
賦予團隊強大力量,完整發揮事業潛力
The organization needed to improve accountability and enhance collaboration regarding support processes.
Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four different applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolved but the user had not been properly notified, and defects that required multiple tasks to correct without clear accountability for each step.
Improving accountability and enhancing collaboration was CACI’s goal. Integrating and automating the various helpdesk components would add traceability throughout the process with instant status reporting, detailed history tracking, and clear relationships among the various tasks. “We were jettisoning four different applications that did not ‘talk to each other’ very well, in favor of one centralized application that did,” said Tyson Faircloth, Program Manager at CACI. The improvements in team communication would also raise productivity and enforce business rules.
CACI decided to look for a system that could replace its mix of purchased and homegrown applications. After using Micro Focus SBM to design and implement a few processes, CACI engineers began to see significant potential for operational benefits, both internally and with their customers.
Tyson Faircloth – PROGRAM MANAGER
CACI
CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contractors and is a member of the Fortune 1000 largest companies.
After CACI put its first Micro Focus-based helpdesk solution into operation, its customers saw the obvious benefits for themselves. One of the biggest selling points is the fact that the applications are accessible from anywhere. Most customer applications are hosted within the confines of a secure network, and inaccessible from other networks – even from another secure government network. The Micro Focus solution offers a secure web-based interface that is accessible from anywhere with Internet access, including handheld devices, with no client software to install. Existing directory services or smart cards handle user authentication, with multiple levels of access. The switchover was a positive experience, with at least half of the users comfortable with the new system within two days, and the remainder within two weeks.
The solution readily connects to different data sources with Web services, making it easy to leverage resources inside and outside the organization – for example, automatically sending proposals to a supplier’s quote request system, putting approved purchase orders directly into an order management system, and getting back purchase order numbers or other task identification to retain links between the tasks.
Tyson Faircloth – PROGRAM MANAGER
CACI
After implementing the first four workflows, CACI and its customer saw the potential for broader deployment. “We never intended to go past the first four workflows, but we saw how easy it was to do that and how any business process could be automated,” said Tyson. Where appropriate, processes are extending and integrating directly with customer applications and data. SBM is becoming one of the most significant growth areas for CACI’s business, as customers realize the benefits of easier enforcement of business policies, increased accountability, and enhanced tracking and task history.
Automating processes with Micro Focus not only avoids user resistance, it also makes it easier to enforce business process rules. For example, expense report policies are automatically applied, violations flagged, and sent to the appropriate person for approval and payment. As Tyson observed, “We saw that processes were not being followed in a standard fashion across the team, but all the ones we released with the Serena (now part of Micro Focus) solution were.”
Using the solution, accountability for each task is directly and clearly attributed to the owner. Organizations need information on historical activities, for auditing, and retaining intellectual capital. Tyson remarked that, unlike emails, which are archived on individual desktops and may omit key people, “even if you weren’t in the chain, you could see its history.”
As areas for improvement are identified through user comment or historical analysis, workflows can be modified quickly and easily. “Our motto is months, not years, to release major workflows; and days, not weeks, to add fields or minor modifications,” Tyson concluded.