快速、開放且獨立於基礎結構的進階 Analytics SQL 資料庫
直覺化搜尋與調查解決方案,能減少安全事件
使用者和實體行為分析,可增強現有安全工具,使安全運營團隊能夠識別並應對資料被竊取前的重大威脅
透過商業角度自主營運
用於服務台、組態與資產管理的智慧自動化
SQL 分析解決方案,可處理大量資料以便進行巨量資料分析
高度保護各系統的靜態、動態和使用中的敏感性資料
敏捷開發/DevOps 管理,實現持續高品質的交付
從構想至部署全程管理和追蹤需求
在任何環境中規劃、追蹤、協調和發行複雜的應用程式
透過企業級的可擴展性、安全性和合規性,全方位支持 SCCM。
透過簡單的拖放動作來自動化持續交付服務的開發工作
管控應用程式生命週期活動,以實現更高品質目標
統一管理測試作業來提高效率和重複使用率
以元件為基礎的整合式測試架構,能加速功能測試自動化
加速網路、行動、API 和企業級應用程式的功能測試自動化
探索、設計並模擬各種服務與 API,克服依存性和技術瓶頸所帶來的限制
使用所選的 IDE、語言和測試框架,執行左移 functional testing
可靠而高效的測試自動化,用於執行功能和回歸測試
集中式遍及各地的實驗室進行開發、除錯、測試、監控和最佳化行動應用程式。
瞭解 LoadRunner 系列解決方案的更多資訊
以雲端為基礎的解決方案,能夠輕鬆規劃、運行和擴展性能測試
以專案為基礎的性能測試,用於確定性能問題
易於使用的性能測試解決方案,用於應用程式性能的最佳化
全球性的團隊協作性能測試平台
探索、設計並模擬各種服務與 API,克服依存性和技術瓶頸所帶來的限制
在整個開發過程中辨識軟體的安全性弱點
借助掃描結果的集中管理儲存庫,獲得寶貴的見解
從單一介面管理整個應用安全性程式
為複雜的網路應用程式與服務提供全方位動態分析
建立變更成品的套件,加速大型主機應用程式的開發
實現更快速、有效率的大規模平行開發
可簡化大型主機 COBOL 與 PL/I 活動的開發環境
可針對核心業務程序提供深入見解的智慧與分析技術
驅動行動應用程式、雲端計畫、流程自動化以及其他功能
不過時的核心 COBOL 商業應用程式
維護並加強以 ACUCOBOL 為基礎的應用程式
隨時隨地提供應用程式存取
維護並加強 COBOL 系統
維護並加強 RM/COBOL 應用程式
將 COBOL 應用程式連接到關聯式資料庫管理系統
運用即時、關聯式的 COBOL 資料存取獲得更多價值
運用即時的關聯式 ACUCOBOL 資料存取功能展現商務價值
將 ACUCOBOL 應用程式連接到關聯式資料庫管理系統
利用敏捷式和 DevOps 實務開發 COBOL 應用程式
在分散式、容器化或雲端平台部署 COBOL 應用程式
將核心業務系統基礎結構現代化,以支援未來創新
自動理解並分析 IBM 大型主機應用程式
擷取、分析並衡量應用程式產品組合的價值、成本與風險
建立變更成品的套件,加速大型主機應用程式的開發
建構與管理變更成品之套件,加速大型主機應用開發
提供多個變更管理介面,藉以維護大型主機應用程式
建立 IBM 大型主機 COBOL 與 PL/I 應用程式並將其現代化
實現更快速、有效率的大規模平行開發
驅動行動應用程式、雲端計畫、流程自動化以及其他功能
管理大型主機檔案以快速解決問題
使用靈活的基礎結構輕鬆測試大型主機應用程式的變更
比較與管理大型主機資料、文字及目錄檔案
將部署管線自動化,並縮短回饋時間,讓 Dev 與 Ops 共同合作
集中規劃並控管整個軟體發行生命週期
協調及整合各項程序,以加快軟體開發和交付速度
偵測變更、同步多個環境以及還原故障系統
於 Windows、Linux 與雲端執行 IBM 大型主機 COBOL 與 PL/I 工作負載
在 Microsoft .NET 和 Azure 之下執行現代化 IBM 主機工作負載
將桌面系統與行動裝置的 IBM、HP 與 Unix 應用程式存取現代化
支援 Web 的 IBM 和 VT 應用程式桌面存取權限,無需安裝 Java
將 Unisys 大型主機應用程式桌面存取現代化
將 IBM、HP 和 Unix 應用程式桌面存取現代化
IBM、HP 和 Unix 應用程式桌面存取功能自動化
使用 IBM、HP 與 UNIX 應用程式的 Web 服務和 API 開發新的應用程式和工作流程
使用 Unisys MCP DMSII 資料,即時驅動分析平台與 BI 應用程式
運用以身分識別驅動的存取控制和資料安全性,集中管理主機存取
在防火牆內外落實安全、加密與自動化機制,將檔案傳輸現代化
瞭解適用於 z/OS 的 Advanced Authentication 連接器如何為所有 IBM z/OS 端點提供多重身份驗證
測量和管理終端機型軟體的部署和使用情況
運用以身分識別驅動的存取控制和資料安全性,集中管理主機存取
使用全方位的 CORBA 產品套件開發並部署應用程式
建立企業規模的分散式應用程式
以 C++ 或 Java 開發、部署並支援符合 CORBA 2.6 規格的中介軟體
在多種作業環境中連接應用程式
電子郵件、IM、聊天型團隊合作、防毒、反垃圾郵件、災難復原等
提供從任何裝置都能安全存取和共享檔案的功能
為當今的行動世界提供安全可靠的電子郵件、行事曆與工作管理功能
備份與災難復原解決方案確保關鍵電子郵件永遠可用
七個用於建立 IT 基礎結構的重要工具,包括安全的檔案共享功能
利用文件管理和工作流程功能,提供安全可靠的團隊協同作業
為企業與聯盟的雲端應用程式提供單一登入功能
利用多因素驗證更加滴水不漏地保護敏感性資訊
File Reporter 和 Storage Manager 解決方案套件組合
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
提供從任何裝置都能安全存取和共享檔案的功能
保護重要業務系統,避免發生停機與嚴重問題
於儲存區域網路 上簡化資源管理,並提高可用性
為混合式 IT 環境提供歸檔、列印與儲存服務
雲端式端點備份解決方案,具備檔案同步與共享功能,還可提供分析
快速且輕鬆地封裝、測試及部署容器化的 Windows 應用程式
七種整合產品協助您追蹤、管理、保護終端裝置
提供整合授權、安裝和使用資料的報告
提供自動化端點管理、軟體發佈、支援等功能
提供基於身分識別的保護,適用於完全受到保護的裝置
主動保護筆記型電腦與桌上型電腦的資料,自動封鎖任何威脅
對安全性弱點進行自動化修補評估並監控修補合規性
簡化並自動化業務 IT 服務提供方式
雲端式可擴充歸檔功能,用於滿足法規、法務與調查需求
將所有業務通訊歸檔,用於案例評估、搜尋與 eDiscovery
自動進行員工資料和通訊監控,藉以符合法規遵循與實現內部計畫
降低各社交媒體通道的風險,藉以履行遵循法規的義務
透過資料管理和處置幫助各個組織滿足資料隱私監管指導方針。
因應不斷變化的網路資料管理需求
檔案分析可探查、分類並自動化非結構化資料的規則
探查所儲存的資料,並瞭解哪些人有存取權限
結構化資料歸檔功能用於淘汰過時的應用程式,並減少資料佔用空間
以身份的資料為基礎的存取管理
對所有非結構化資料進行軟體即服務 (SaaS) 式檔案分析
對所有非結構化資料進行軟體即服務 (SaaS) 式檔案分析
Identify, analyze, and manage your data; then establish policies to protect your data properly and efficiently, in use and throughout its lifecycle, and ensure data preservation.
檔案分析可探查、分類並自動化非結構化資料的規則
探查所儲存的資料,並瞭解哪些人有存取權限
因應不斷變化的網路資料管理需求
結構化資料歸檔功能用於淘汰過時的應用程式,並減少資料佔用空間
透過資料管理和處置幫助各個組織滿足資料隱私監管指導方針。
Backup and disaster recovery for diverse, dynamic, and distributed enterprise
在整個資料中心自動化佈建、修補與合規作業
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
自動管理傳統網路、虛擬網路和軟體定義的網路
混合式 IT 的第一個容器化自主監控解決方案
將端對端 IT 程序自動化
在企業內建立、保護和擴展自動化業務流程
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
此 SIEM 解決方案可進行全方位的威脅偵測、分析與法規遵循管理
一種智慧型日誌管理解決方案,可減輕合規負擔並加快安全專業人員的取證調查
全方位記錄管理解決方案,可輕鬆符合法規、高效搜尋記録和實現安全且具經濟效益的儲存。
下載並部署預先封裝的內容,大幅節省時間與管理作業
能滿足未來需求的資料平台,可將混亂的資料轉變為有條理的安全見解。
使用者和實體行為分析,可增強現有安全工具,使安全運營團隊能夠識別並應對資料被竊取前的重大威脅
功能完整且可依需要調整的解決方案,能簡化 SIEM 的日常使用方式
一個全方位的 Security Orchestration Automation 回應平台,具有認知自動化、調查服務台、流程協調和 SOC 分析。
持久的檔案加密、完全控制權和可見度,可簡化非結構化資料的安全性
進行格式保留加密、憑證化、資料遮罩與金鑰管理
針對端對端支付安全性的全方位 PCI 符合性和資料保護
為個人識別資訊 (Personally Identifiable Information,PII)、受保護的醫療資訊 (Protected Health Information,PHI) 與智慧財產,提供可保護電子郵件、檔案和 Office 365 的功能
Saas 雲端電子郵件加密,保護 Office 365 上的資訊
適用於在內外部進行安全的自動化檔案傳輸管理的完整解決方案
在早期軟體開發程序中即辨識出原始碼中的安全性弱點
為複雜的網路應用程式與服務提供全方位動態分析
借助掃描結果的集中管理儲存庫,獲得寶貴的見解
從單一介面管理整個應用安全性程式
保護軟體免受攻擊的同時,了解應用程式的濫用情況
佈建與管理非結構化資料的存取權限
提供具有令人驚歎的延展性與敏捷式平台的 LDAP 目錄。
會自動進行使用者存取審核和重新認證,以持續符合法規
提供智慧型身分識別管理架構,以為貴企業提供服務
為企業與聯盟的雲端應用程式提供單一登入功能
擺脫使用者名稱與密碼,也能安全保護資料與應用程式
適用於所有 IBM z/OS 終端的多重身份驗證
將主機與現代化安全架構整合
使 authentication 和存取權限體驗適應當前的風險。
讓使用者不需 IT 協助就能重設密碼
提供簡便的單一登入功能,簡化企業應用程式的驗證作業
保護和管理 API 存取權限。
讓 IT 管理員在系統上工作而不暴露憑證
限制管理權限,並僅限特定使用者可檢視目錄
實施前編輯、測試並審核群組原則物件的變更
使用 Change Guardian 保護重要資料、降低風險並管理變更
將 Active Directory 的能力擴展到 Linux 資源
跨多個平台統一並集中管理策略。
使用 Change Guardian 保護重要資料、降低風險並管理變更
尋找與修復會造成資料外洩或運作中斷的組態錯誤
簡化 IBM iSeries 系統的法規遵循稽核與即時保護作業
保護您的網路與訊息傳遞系統免受惡意軟體、病毒和有害內容的侵害
可擴充的端對端加密電子郵件解決方案,適用於桌面、雲端與行動裝置
雲端式端點備份解決方案,具備檔案同步與共享功能,還可提供分析
快速且輕鬆地封裝、測試及部署容器化的 Windows 應用程式
提供整合授權、安裝和使用資料的報告
提供自動化端點管理、軟體發佈、支援等功能
提供基於身分識別的保護,適用於完全受到保護的裝置
主動保護筆記型電腦與桌上型電腦的資料,自動封鎖任何威脅
對安全性弱點進行自動化修補評估並監控修補合規性
簡化並自動化業務 IT 服務提供方式
七種整合產品協助您追蹤、管理、保護終端裝置
幫助您在整個 IT 價值鏈嵌入安全性,並推動 IT 營運、應用程式和安全團隊之間的合作。
透過企業敏捷性協助您更快作出反應並獲得競爭優勢。
透過諮詢、轉型和實施服務加速實現您的混合雲端成果。
我們的應用管理服務可幫助您將解決方案管理外包給了解您環境的專家。
戰略諮詢服務可為您的數位轉換議程提供指引。
功能完善的使用案例建模,具備 Micro Focus 軟體產品組合的預建整合,展現實際使用案例
專業安全的智慧服務可幫助您快速地建構、部署和驗證 Micro Focus 安全性技術的實施。
一套整合與管理服務,最佳化多供應商環境的交付、保證與治理。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
在不影響品質的情況下,可確保效能並加快上市速度的行動服務。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
提供全方位大數據服務,推動企業邁向未來。
Micro Focus 一站式訓練
Camden is one of London’s most prominent boroughs, with a population of 235,000 people living in a 22-square-kilometer area north of the city center. It is home to famous locations such as Camden Town, Hampstead Heath, Highgate Cemetery, and London Zoo.
London is famous for its sense of history but in 2012, the city’s borough of Camden realized it was storing too many old paper records. It held thousands of boxes of documents, ranging from tenancy agreements to town planning diagrams, contracts, and even a collection of 35,000 historic illustrations – across eight offices. Lined up side by side on a shelf, these records would have extended for 22,000 meters.
More records were held at off site storage locations managed through contracts with four suppliers, each with their own rates and service agreements.
“This was a staggering amount, far higher than initial estimates and meant the task ahead would be huge,” says Richard O’Brien, the manager appointed to lead the Council’s Paper Reduction Project. A range of systems were used to manage the Council’s records, making it hard for staff to quickly locate or search records when needed. The amount of paper, related costs and risks were rising each year because not all areas of the Council were following the retention policies and disposing of unnecessary records. In addition, the Council held a wide range of information electronically in multiple databases across its different departments.
“Lack of processes created inefficiencies, with files going missing either because they had been placed on the wrong shelf, or someone had taken them and there was no booking out system,” says O’Brien. “There were also mountains of paper stored all over people’s desks, and these records were stored both as paper and electronically, so which one was the official Council record?” At the same time, the Council was planning to move into a new administrative and community leisure center in July 2014.
The move became the catalyst to identify what records it held and draw up a plan for managing its future storage requirements in a way that would reduce costs and enhance staff productivity.
Camden Council moved from storing records in boxes, filing cabinets and disparate databases to one comprehensive electronic document management system (EDMS) based on Content Manager for managing its physical and electronic records. As of late 2016, this system held or tracked 6.15 million digital and physical records. It was actively used by 820 of the Council’s 5,000 staff. The Council also migrated its day-to-day office data to Microsoft SharePoint. This allowed it to move away from shared drives and create organization-wide structures and procedures for teams, which in turn supported better internal collaboration. The Council is also considering how it can use Micro Focus Content Manager to govern its SharePoint content. In addition, the organization provided laptops with Skype to all staff members who moved as part of its relocation to new premises. This has allowed more flexible work practices – including staff members being able to work from home – and has made it possible for teams to access digitized records from any location with internet connectivity.
“These tools have proved to be invaluable in getting teams to ‘let go’ of their paper and start working in a new way,” says O’Brien. “Everyone has a laptop and those teams that are using Content Manager can access their information from wherever they’re logging on. So, they’re not just from working from home – they’re fully agile.”
The cornerstone of the Paper Reduction Project was a campaign called ‘Bin Scan Store’. Over 18 months until mid-2014, a project team that at times grew to 13 people, worked with the Council’s departments to identify what documents they held, decide whether they should be retained, and if so, how to manage them. Records that weren’t needed were destroyed.
“I came across general enquiries that only needed to be kept for three years dating back to the 1930s,” says O’Brien. “There were also boxes that were labeled as one subject matter that had been reused for another, and records marked up as being owned by teams that had ceased to exist 30 years earlier.”
After reviewing all its paper records, the Council decided to keep only 4,000 meters of its original 22,000 meters’ worth of documents. These were indexed and moved to a single off site storage location, to be kept with other existing paper records. To ensure the Council’s staff had ready access to their key documents, the project team scanned about 550,000 commonly used items (with anywhere from one to 500 pages) into the system. Other documents were retrieved as a scan-on-demand service, and an electronic copy was made available via an FTP site and stored in Content Manager, where used. This has allowed the Council to progressively populate its EDMS with those documents required by staff, and avoid the cost and risk associated with moving physical records around London.
The Council piloted its approach with its Human Resources (HR) department. This process amounted to scanning 14,500 HR files in batches of up to 3,000 files each. To ensure that the records were accessible while they were being scanned off site, O’Brien’s team created a list of all the files. It held a duplicate of a barcode number that was placed on each file, which was placed in a numbered box.
“If a file was required urgently, the box in which it sat was moved to the front of the scanning queue, and scanned within 24 hours of request and sent across securely via encrypted email,” says O’Brien. The team followed a similar approach for other departments during the full project, ensuring all teams retained access to their documents during the digitization and storage process. They were also able to provide each department with a complete index of all their records.
One of the most important features of the new solution is the ability to provide tailored views of metadata and search fields for each business unit. It has also been important to use record naming and management conventions that are meaningful and familiar to each team. However, groups like the Council’s content managers and auditors can see all data.
“In the past when an EDMS was rolled out, the records manager told the users how to work,” explains O’Brien. “What we’ve done is tailored the system to the way people work and hidden all the records management stuff in the background in the file plan and metadata. “They all think they’re the only people on this instance of Content Manager, when in fact there are 30 or 40 teams using it. They also don’t get to the situation where they can’t see the wood for the trees because there’s too much information out there.”
While the Council created the Paper Reduction Project to work through its pile of paper records, O’Brien’s team needed extensive support from the departments that owned the material. This input was essential in identifying and classifying records, confirming whether they should be kept or destroyed, and helping to physically move records.
To secure this support and keep the project on track, O’Brien’s team worked with the Council’s Communications team to promote its Bin Scan Store campaign. This included putting up posters around its sites, discussing the program in team meetings, creating a short video and holding events such as Friday afternoon paper clear-out sessions to engage teams. O’Brien believes that the video was a particularly effective way to reach staff.
Camden Council has enjoyed several operational and financial benefits from moving to its streamlined and powerful new records management and technology environment. By removing rather than relocating most of its paper records, the Council could use space in its new premises for offices and community facilities rather than document storage.
“What we know is that building another two floors on our building would have cost in the region of £11 million if we had had to take the paper with us,” says O’Brien. The process allowed the Council to reduce its paper-based records by close to 80% and keep 7% of those records on site. The remaining records are held with one off site storage provider under a competitive 15-year storage contract that includes scan-on-demand services.
The Council has also reduced costs by retiring legacy business systems, and databases and associated servers, as many departments have moved to Content Manager. “Within Housing, Building Control and Planning, for instance, we’ve managed to get rid of all their legacy systems by exporting all the records to Content Manager,” says O’Brien. “We’re just managing everything in one system now.”
Digitizing records has also allowed the Council’s teams to work more quickly, reducing internal costs and increasing service levels for residents. For example, the invoice payment team estimates that they spend 20% less time handling enquiries after moving from storing physical invoices to scanning them. The team can pull invoices up on screen rather than finding them in physical filing cabinets or even the basement, if they are from an earlier year.
“Now, someone says what’s the invoice number and they punch in the invoice number and it’s there instantly. They can also email the person a copy,” he says. “It’s an efficiency of 20% – that is huge when you’re talking about £20,000 to £30,000 a year salaries.” The ability to search for information in PDFs and scanned documents using OCR is also greatly accelerating staff members’ ability to find information.
The process of digitizing the Council’s records has enabled it to improve security around sensitive documents such as those about children with special needs. Digitizing those records and holding them in an encrypted format has reduced the risk of staff losing physical files during external visits with children. It has also made it possible to know who has accessed files and when, and to delete records should they ever be released accidentally.
“While we didn’t have any instances of loss, there was a big question mark over risk there,” says O’Brien. “On the flip side, we also get a complete audit trail of who’s accessed everything, which is a huge improvement to the paper files.” Another feature of the solution is that records can’t be modified once they are stored. Further, the Council has been able to place more than 100,000 documents in a protected legal ‘hold’ status in case they are ever needed for legal purposes.
Content Manager can be used to store very large files, including 3,000 dots per inch scans of A0 documents used by Camden for town planning purposes. “Even using laptops out in the field, they’re still able to zoom right in on these images without them becoming illegible and pixelated,” says O’Brien.
Two years after implementation, Camden Council staff are heavy users of the new records management solution. The system is also proving very popular. “The last time we did a survey, 83% of users stated that they liked Content Manager. They either gave it a good, very good, or an excellent,” O’Brien reports. “We’ve given them a filing system and people are ticking the excellent box – that’s incredible!”
Staff are actively accessing records and adding about 50,000 new documents to the system each month. Other records are being added automatically through processes such as scanning all mail and distributing it electronically. “It’s a well-used system with 65,000 records viewed per month,” says O’Brien. “It’s easy just to throw everything into a system, but the views tell you if that information is actually being referred to or not.”
Most importantly, the Council has gained a high level of confidence in the system. Content Manager has proved essential to enabling it to successfully complete its Paper Reduction Project and transform its internal working processes.
According to O’Brien, “We wouldn’t have been able to get rid of the paper without having a secure EDMS – a bona fide system we could rely on in court that gave us that risk reduction. We wouldn’t have been able to provide this tailored solution to every team and gain the high user buy-in that has been achieved.
What we know is that building another two floors on our building would have cost in the region of £11 million if we had had to take the paper with us.
The last time we did a survey, 83% of users stated that they liked Content Manager. They either gave it a good, very good, or an excellent. We’ve given them a filing system and people are ticking the excellent box, that’s incredible.