ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Micro Focus 一站式訓練
培養邁向成功的技能
加快速度、消除瓶頸,不斷提升軟體交付能力
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
實現核心業務系統的現代化以推動業務轉型
使用當代技術建立業務應用程式並實現業務應用程式的現代化
The leading solution for COBOL application modernization
將 IBM 大型主機應用程式、交付過程、存取及基礎結構現代化
將主機應用程式存取現代化:更容易使用、整合、管理,而且也更安全
達到企業內系統互通
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
為您所有工作的核心提供安全防護,包含營運、應用程式、身分識別與資料
安全開發、安全性測試、持續監控與保護
Augment human intelligence
適用於資料去識別化和隱私的加密、憑證化和金鑰管理
身份識別與存取管理的整合方法
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
透過關聯、資料擷取與分析功能,偵測已知與未知的威脅
Access all products in CyberRes
值得信賴、經過法律驗證、遵循法規和隱私的解決方案
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
使 IT Operations 與 DevOps 齊頭並進
以機器學習為基礎,加強終端使用者體驗並提高服務台效率
混合式 IT 的第一個容器化自主監控解決方案
自動管理傳統網路、虛擬網路和軟體定義的網路
探索與管理混合 IT 環境中的組態項目 (CI)。
簡化履行自動化並執行管理
將端對端 IT 程序自動化
Manage IT & software assets for better compliance
在整個資料中心自動化佈建、修補與合規作業
在企業內建立、保護和擴展自動化業務流程
Access all products in IT Operations Management
制定策略並轉變您的混合 IT。
透過即時分析和搜尋非結構資料,從大數據獲得深刻見解。
賦予團隊強大力量,完整發揮事業潛力
Provide an IT service management framework to replace manual and paper-based processes. The solution needs to be ITIL-certified to satisfy audit requirements.
Mechdyne’s clients are spread across industries, and focused on their core business instead of managing a helpdesk. Bob Koch, GM of the IT Services business unit of Mechdyne, explains the varying requirements of Mechdyne clients: “We encounter clients who were dealing with IT issues by answering a landline and jotting issues onto Post-it Notes for IT technicians to work on. We also see those who have built a service foundation but wish to take it to a higher level. Many know a service desk can provide more, but they just don’t know how to get there effectively. Our clients must often adhere to stringent audit requirements, and frequently have found their existing solution didn’t give them the visibility and traceability auditors look for.”
Mechdyne devised a solution to help clients transform their operations into a world-class service desk based on ITIL standards and a commitment to enabling increased productivity and efficiency. At the core of this solution is an IT Service Management tool enabling full customization and comprehensive reporting.
Be it on-site or remote support, Mechdyne looks beyond incident management and aims to communicate more effectively with business stakeholders.
Mechdyne is a global technology solutions provider offering support across a diverse spectrum of service and solutions in the IT and audio-visual markets. It provides clients with expertise in outsourced IT helpdesk and desktop services, network infrastructure support, and corporate audio-visual design and implementation from new building projects to high-end visualization systems.
The Mechdyne team is qualified and ready to help clients cope with the ever-changing world of IT technology.
Equipping Mechdyne’s team of on-shore IT professionals with a leading software platform is critical to their ability to meet their client’s IT service desk needs.
Through work with clients, Mechdyne has experienced many IT Service Management solutions, and has done its own extensive market research. Mechdyne continues to see Micro Focus Solutions Business Manager (SBM) as the leading process management and workflow automation platform, perfectly suited to their requirements enabling them to drive their client’s business forward. In conjunction with Micro Focus Service Support Manager (SSM), it provides visibility across the entire service delivery lifecycle.
SBM/SSM offers Mechdyne a complete solution, bundled with development and customization services to better meet their client’s needs. The Mechdyne team have amassed an impressive knowledge of SBM/SSM reporting capabilities, and provide clients with a wealth of information through customized metrics. As Koch says:
Bob Koch – GENERAL MANAGER OF IT SERVICES
Mechdyne
Brian Nunziato, IT and Data Analytics Manager for Mechdyne, really appreciates the breadth of versatility found in SBM Composer: “Discovering the pain points our clients are experiencing and having the power to create completely new workflows, business processes, or integrations to solve these challenges is a game changer for us.” With SBM Composer, the Mechdyne team is able to design digital forms and workflows to mimic familiar paper-based processes that are tightly ingrained throughout an organization yet, at the same time, introduce streamlined automation to eliminate unnecessary bottlenecks. SBM Composer allows changes to be made on the fly and deployed instantly, delivering huge productivity benefits to clients.
End user service requests such as hardware, software, or telephony requests, or new hire/termination workflows to ensure all processes are followed, serve to greatly enhance the speed and accuracy with which users are served. Combined with SBM/SSM’s powerful incident management capabilities customized to each client’s needs, Mechdyne’s agents are able to deliver an exceptional service desk experience.
Because SBM/SSM have long been ITILcertified, they are the preferred IT service management solutions for Mechdyne and its clients. Says Nunziato: “We have increased the speed and accuracy of our client services through SBM/SSM. Requests are automatically routed to the appropriate support team, including manager approval where required. We can rapidly respond to client development changes or reporting needs, allowing our clients to focus on their core business.”
Jim Gruening, Co-Founder and Senior Vice President for Mechdyne, concludes:
Jim Gruening – CO-FOUNDER AND SENIOR VICE PRESIDENT
Mechdyne