Using Internet Explorer to Add a Trusted Root Chain

The following procedure works only when Internet Explorer contains the trusted root certificate of the issuer of your certificate.

  1. In Internet Explorer, click Tools > Internet Options > Content > Certificates.

  2. Click Import and import your server certificate into the Other People tab.

  3. Click Other People, then double-click your certificate.

  4. Click Certification Path.

    • If the Certification Path shows that the certificate is OK, you now have the full certificate chain available for export. Click OK, then continue with Step 5.

    • If the Certification Path is not OK, you cannot use this method. Click OK, then contact your issuer for the certificate chain.

  5. Select the certificate, then click Export > Next.

  6. Select Cryptographic Message Syntax Standard - PKCS #7 Certificates (.P7B) as the format and select Include all certificates in the certification path if possible to include the certificate chain.

  7. Click Next, then specify a filename and path for the file.

  8. Click Next > Finish.

  9. Use this P7B file to import your server certificate into Access Manager.