Troubleshooting Tips for Custom Login Pages

If your custom login page does not display or generate an error message, use the following procedure to find the cause:

  1. Set the Application option of Component File Logger Levels to debug, update Identity Server, attempt to log in, and then view the log file.

    Check for Unable to Compile errors in the log file. If your custom page does not compile, a blank page is displayed.

  2. If you receive an Unable to Find File error, verify the value of the JSP property. Ensure that the value does not contain the JSP extension as part of the filename.

  3. If you see pages that you have deleted or pages where your modifications have not been implemented:

    1. Open the new custom file with a text editor to ensure it has a newer date than the compiled file.

      If this does not solve the problem, continue with Step 3.b.

    2. Delete the nidp directory in the Tomcat work directory on each Identity Server to recompile JSP pages.

      /opt/novell/nam/idp/work/Catalina/localhost/nidp

    3. On the Identity Servers page, click Update All.