33.7.4 Changes to MobileAccess Do Not Appear in Administration Console

Issue: If you have more than one Administration Console, after you make changes to MobileAccess and save the changes, the changes do not appear in Administration Console.

Solution: Access Manager synchronizes the changes between Administration Consoles and this can take some time. There is a built-in delay so that the changes have time to synchronize between Administration Consoles. If you need a further delay than the built-in delay, you can increase the delay with a Java parameter. The Java parameter is defined in a configuration file.

This problem occurs when you change the Branding of the User Portal page as well. If you make the change for MobileAccess, you do not need to make additional changes to fix Branding. The solution is the same for both features.

To add the Java parameter:

  1. Modify Administration Console tomcat.conf (tomcat8.conf).

    For information about how to modify a file, see Modifying Configurations.

  2. Add the following parameter with a delay value that is appropriate for your environment:

    JAVA_OPTS="${JAVA_OPTS} -DAMSrvDoorBellDelay=10000"

    The value is in milliseconds. This example increases the delay to 10 seconds.