Contacting Technical Support

Micro Focus offers a variety of options to meet your technical support needs as summarized in the following

table.
For Visit
Information about technical support services http://supportline.microfocus.com/
Information about platforms support http://supportline.microfocus.com/prodavail.aspx
Product downloads and installations http://supportline.microfocus.com/websync/productupdatessearch.aspx
Product documentation https://www.microfocus.com/documentation/accurev/

Micro Focus SupportLine phone numbers, listed by country

https://www.microfocus.com/about/contact/support/
When you contact technical support, please include the following information:
  • The version of AccuRev and any other AccuRev products you are using (AccuSync or GitCentric, for example).
  • Your operating system.
  • The version of the third-party software.
  • A brief description of the problem you are experiencing, any error messages you received, what you were doing when the error occurred, whether the problem is reproducible, and so on.
  • A description of any attempts you have made to resolve the issue.
  • A simple assessment of how the issue affects your organization.
Parent topic: Introduction