Overview

Administrator’s Role

Synchronization Behavior Defined by the AccuSync Configuration

Default AccuSync Configuration

AccuSync Configuration Components

Other AccuSync Components

Configure JIRA for AccuSync

Configure JIRA to Accept Remote API Calls

Install the JIRA Plugin for AccuSync

Retrieving Missing Fields

How to Install the JIRA Plugin for AccuSync

Set Up the AccuWork Schema

Using the Default AccuWork Schema

Modifying an Existing AccuWork Schema

Required Changes

Create Fields in the Schema Editor

Add Fields to the Issue Edit Form

Refreshing the AccuSync Configuration

Add ITS Project to AccuWork Issue Records

Specifying Nested Project Names (Rally Only)

Specifying Rally Project Names by End-users in AccuWork

Add AccuWork Fields to Your ITS Schema

All ITSs: Refresh the AccuSync Configuration

BMC Remedy Users

ClearQuest Users

Synchronizing Custom Fields

Create the AccuSync User

Requirements for the AccuSync User

Start the AccuSync Management Console

Troubleshooting AccuSync Management Console Problems

Stopping the AccuSync Management Console

Edit the AccuWork and ITS Connection Settings

Copying an AccuSync Configuration

Editing AccuWork Connection Settings

Editing ITS Connection Settings

Review the Default Configuration

Working with AccuSync Configurations

Running the Initial Synchronization

Initial Synchronization After Upgrading from AccuBridge

Initial Synchronization After Upgrading from a Previous AccuSync Release

Initial Synchronization After Installing AccuSync with New ITSs

Initial Synchronization After Installing AccuSync with Existing ITSs

Running an AccuSync Configuration

Restarting an AccuSync Configuration

Running a Synchronization Pattern

Understanding Synchronization Status

Getting Status Details

Responding to Errors

Types of Errors Recorded

Error Reporting

Searching for Issues with Synchronization Errors

Deleting Errors

Suspending Synchronization for an Issue

Email Notification

Changing Network Settings

Email Notification for AccuSync Events

Setting Watermarks

The Watermark Tool

Adjusting the AccuWork Watermark

Stopping Configurations and Synchronization Patterns

Stopping an AccuSync Configuration

Stopping a Synchronization Pattern

Backing Up and Restoring AccuSync Configurations

Backing Up an AccuSync Configuration

Running the Backup Utility

Restoring an AccuSync Configuration

Running the Restore Utility

Using AccuSync with AccuRev Workflow

Exposing Workflow Transitions to AccuSync

Summary of AccuSync Actions and Status Symbols

Configurations and Sync Patterns Tables: Action and Status Information

Connections Table: Action and Status Information

Customizing the Default Configuration

Making Changes to Configurations

Editing Synchronization Patterns

Editing Mapping Definitions

Editing Field Mappings

Editing Mapping Groups

Advanced Configuration Settings

Creating a New Configuration

Overview of Creating a Configuration

Creating the AccuWork and ITS Connections

Mapping Definitions

Base Mapping Definitions

Required Field Mappings: Key and Link

Creating Required Key and Link Field Mappings

Creating a Mapping Definition

Copying a Mapping Definition

Mapping Definition Filter

Creating a Filter

Considerations for Using Filters with HP ALM

Field Mappings

Required Field Mappings

ClearQuest: Required Field Mappings

HP ALM: Required Field Mappings

JIRA: Required Field Mappings

BMC Remedy: Required Field Mappings

Synchronization Types Inherited from Synchronization Pattern

Transformers

Predefined Transformers for All ITSs

JIRA: Predefined Transformers

Rally: Predefined Transformers

Using Transformers

Creating Custom Transformers

Creating a Mapping Group

Creating a Field Mapping

Synchronization Patterns

Synchronization Types

Creating a Synchronization Pattern

Configuration Reference

BMC Remedy Configuration Reference

Mapping Definitions Summary

Basic Mapping Definition

Incidents Mapping Definition

Synchronization Patterns Summary

HP ALM Configuration Reference

Mapping Definitions Summary

DefectCPKMapping

Synchronization Patterns Summary

JIRA Configuration Reference

Mapping Definitions Summary

basic

JIRA Versions Field

CpkDefectMapping

NewFeatureMapping

CpkNewFeatureMapping

ImprovementMapping

CpkImprovementMapping

SubTask unlinking

CpkSubTaskMapping

Synchronization Patterns Summary

Comment Field Synchronization Behavior

Synchronization of Scripted and Custom fields

Scripted field Synchronization

Custom Field Synchronization

Component Fields

Retrieving Missing Fields

Moving Issues Between JIRA Projects

JIRA Data Center

Rally Configuration Reference

Mapping Definitions Summary

cpkDefectMapping

cpkStoryMapping

Synchronization Patterns Summary

IBM Rational ClearQuest Configuration Reference

Mapping Definitions Summary

Synchronization Patterns Summary

AccuSync Services

AccuSync Service

Starting/Stoping Tomcat Server

Management Console Reference

AccuSync AccuSync Management Console

Configuration Page

Mapping Definition Page

Admin Details for Configuration Page

New Configuration Dialog Box

Copy Configuration Dialog Box

New AccuRev Connection Dialog Box

Edit AccuRev Connection Dialog Box

New ITS Connection Dialog Box

Edit ITS Connection Dialog Box

New Field Mapping Dialog Box

Edit Field Mapping Dialog Box

New Group Dialog Box

New Mapping Value Dialog Box

New Mapping Definition Dialog Box

Copy Mapping Definition Dialog Box

Edit Mapping Definition Dialog Box

AccuWork Filter Dialog Box

ITS Filter Dialog Box

Filter Record Dialog Box

Specify Issue Key Fields Dialog Box

Specify Issue Link Fields Dialog Box

New Sync Pattern Dialog Box

Edit Sync Pattern Dialog Box

Change Watermark Dialog Box