Click on an error message to view details.
Several things can cause this message to appear:
The host name or IP address you entered for the server is invalid. Re-enter the host name; if you are connecting to a case-sensitive server, be sure to use the correct case.
The host name you provide is resolved via the HOSTS file or a domain name server. Is the computer that acts as the domain name server working? Has the HOSTS file on your PC been corrupted? If no domain name server or HOSTS file is available, you must specify the full IP address of the host server. For example: 18.104.22.168.
You have entered an IPv6 address, but have not enabled IPv6 support on your PC. Contact Microsoft for more information.
You must have an appropriately configured IP router (gateway) in order to connect to servers outside your own network. Check to see whether the computer serving as the router is up and running.
Server response time can be affected by the distance between sites. If you see this message when trying to connect to a server, increase thesetting to give the server more time to respond during the login process.
On some systems, turning off the use of animation (such as showing a waving flashlight while you are waiting for a directory listing) fixes display problems that cause Reflection to hang when you attempt a connection. To disable the use of animation, open themenu, click , open the tab and enable .
By default, Reflection sends a PWD command when you connect to your server. Some servers don't support this command. Press F7 to open the command window before you try connecting to your server. If the server returns an error after Reflection sends the PWD command, try enabling this setting. To configure Reflection to connect without the PWD command, open thetab of the dialog box and select .
By default, the client connects using the PASV command. This causes the client to initiate a separate data connection for directory listings and file transfers, which is required for connections through some firewalls. If your server does not support the PASV command, you can disable theon the tab of the dialog box.
If you don't see a directory listing in either the server pane or the command window, your server may not support the PASV command. Try clearing thesetting in the tab of the dialog box.
This error may indicate that the FTP Client is trying to find a local file path that does not exist. Check the localfolder setting to be sure that the folder path exists on your computer. To view or edit this setting, open the dialog box, click , then find under .