Installing the Console  

The notes that follow include important considerations for Installing the ArcSight Console on different operation systems.

Note: On Linux:

Do not attempt to install the Console as the root user on Linux machines. If you do, the installer prompts you to change ownership of certain directories after the installation completes, so we recommend you perform all of the following steps as a non-root user.
This issue does not apply to Windows machines.

Note: On Macintosh:

  • Keep in mind that keytoolgui does not work on the Mac, so use keytool commands when you need to manage the keystore or certificates. For more information, see the ESM Administrator's Guide.

  • Before you start the Console, make sure to set up a default printer to which to print. if you open a channel, select some rows, right-click on them and select Print Selected Rows from the resulting menu, the Console will crash if a default printer is not set up.

Make sure that ESM is installed before installing the ArcSight Console.

  1. To install ArcSight Console, run the self-extracting archive file that is appropriate for your target platform. Go to the directory where the ArcSight Console Installer is located. Note that nnnn stands for the build number.

    Platform

    Installation File

    Linux

    ArcSight-7.8.nnnn.0-Console-Linux.bin

    Windows

    ArcSight-7.8.nnnn.0-Console-Win.exe

    Macintosh

    ArcSight-7.8.nnnn.0-Console-MacOSX.zip

    The location of the installer's log files are shown below:

    Platform

    Installation Log Files

    Linux

    /home/<user>

    Windows

    C:\Users\<user>

    Macintosh

    /Users/<user>

    Note: Installing the console on Mac OSX Ventura may fail due to the console application not being recognized as from a known developer. As long as the digital signature verification process succeeds, visit this Apple support page and go to the section marked "If you want to open an app that hasn’t been notarized or is from an unidentified developer" for instructions on how to proceed.

  2. Click Next in the Installation Process Check screen.

  3. Read the introductory text in the Introduction panel and click Next.

  4. On the License Agreement panel, the “I accept the terms of the License Agreement” check box is disabled until you scroll to the bottom of the agreement text. After you have read the text, select the “I accept the terms of the License Agreement” check box and click Next.

  5. Read the text in the Special Notice panel and click Next.

  6. On the Choose ArcSight installation directory panel, you can accept the default installation directory, click Choose to navigate to an existing folder, or type in a path to where you want to install the Console. If you specify a folder that does not exist, the folder is created for you.

    Caution: Do not use spaces in install paths. This includes Linux, Macintosh, and Windows systems. The Console installer does not display any error message, but the Console will not start.

  7. On the Choose Shortcut Folder panel, select where you would like to create a shortcut for the Console and uninstall icons and click Next.

  8. View the summary in the Pre-Installation Summary screen and click Install if you are satisfied with the paths listed. If you want to make any changes, use the Previous button to do so.

    You can view the installation progress in the progress bar.

Note: On Windows, when the installer is configuring the Console (the Please Wait panel), you might see a message that the TZData update was not successful. If you get that message, click OK and continue. The Console installs successfully. Usually, TZData is correctly updated regardless of this message. To make sure check that the time stamp on the files in the <ARCSIGHT_HOME>\current\jre\lib\tzdb.dat directory matches the date and time when you installed the Console. If the time stamp is old or the files are missing, uninstall then re-install the Console.