Configuring Integration with ServiceNow® IT Service Management (ITSM)

This section describes how to integrate with ServiceNow^® IT Service Management (ITSM) after completing the upgrade.

To configure ESM to integrate with ServiceNow^® ITSM:

1. As user arcsight, stop the ArcSight Manager services:

   /etc/init.d/arcsight_services stop manager

2. As user arcsight, from the /opt/arcsight/manager/bin directory, run the following command to start the managersetup wizard:

   ./arcsight managersetup -i console

   Advance through the wizard until you reach the ServiceNow^® ITSM screen.

3. Specify the ServiceNow^® URL and, optionally, the ServiceNow^® proxy URL.

4. If you want to use a global ID to authenticate connections to ServiceNow, click Yes, and then specify the user name and password.

5. Advance through the wizard and complete the configuration.

   For more information about managersetup, see the ESM Administrator's Guide.

6. As user arcsight, restart the ArcSight Manager:

   /etc/init.d/arcsight_services start all