First-time Login for New Users

We recommend that you provide the following instructions when informing users of their new ArcSight account.

Each user can choose to set up their preferred authentication method when they log in for the first time. However, if multi-factor authentication is enabled for your account you must set up a login password before the first login. The following steps show how to configure the authentication service to use the Password method for verifying your credentials. You can continue using the OTP code method, if preferred, or use it as a backup method in case you lose your password.

Before you choose an authentication method, the default method configured for your account is Email One-Time Password (OTP), which sends an (OTP) code to your specified email address. When you log in, you are prompted to Select Authentication Chain which relates to the method you choose to use for that login session.

By default, your username is the email address provided to you by your ArcSight administrator.