Understanding User Authentication

To authenticate users, ArcSight uses Advanced Authentication as a Service (the authentication service). In general, user credentials tend to be the combination of a valid email address (the username) and a password. The first time that a user logs in, they enter their username then follow the prompts to enter a one-time password (OTP) code, which they receive in an email.

Users can then choose which Authentication Chain method they want to use for authenticating their credentials in future logins: either receive OTP code or enter their Password.

OpenText provides you with two tenant administrator accounts. You use the ArcSight Tenant Administrator account to add more users to ArcSight. This guide assumes most users will choose the Password method for logging in. In the final step, users create their account password.