For troubleshooting information about Change Guardian Agent for Windows, see Issues on Change Guardian Agent for Windows.
You can install Change Guardian Agent for Windows in the following ways:
Install agents remotely by using Agent Manager
Install agents manually on a local computer
NOTE:Agent Manager and the Change Guardian Agent for Windows are in FIPS mode, by default.
Remote installation using Agent Manager provides a convenient and uniform method for installing one or more Change Guardian Agent for Windows. When you use Agent Manager to install, Agent Manager communicates with the agent through the Agent Management service.
Prerequisite: Using Agent Manager, you must first add the assets where you want to install agents. You can either import assets from Active Directory or from a text file, or add assets manually. For more information, see Adding Assets.
To install Change Guardian Agent for Windows using Agent Manager:
In Agent Manager, select the asset where you want to deploy the agent. If you select multiple assets, they must use the same credentials.
Click Manage Installation > Install Agents.
For newly added assets, specify the root credentials and click Next.
NOTE:Log in to the newly added asset as an administrator to the deploy agent. The account must be a local administrator or a domain account in the Local Administrators group.
Select the available version of the agent.
For agent configuration, select any one option: default agent configuration, customize the configuration, or add new.
Click Start Installation.
Manual installation includes installing the agent certificates and artifacts, along with the agent.
Use Agent Manager to download and install agent artifacts and certificates on one or more hosts.
NOTE:You must install agent artifacts and certificates for each host separately.
To download:
In Agent Manager, click All Assets > Manage Installation > Download.
Select the Agent certificates and artifacts package.
Specify the hostname and the IP address, and then click Start Download.
Copy and extract the ChangeGuardianAgentCertificates_<hostname>.zip file to the agent artifact directory, before installing the agents.
To install:
From Agent Manager, download the available version of Change Guardian Agent for Windows.
Copy ChangeGuardianAgentforWindows.zip to the computer where you want to install the Change Guardian Agent for Windows and extract the files.
Agent artifacts include: NetIQCGAgentSilentInstaller.exe and NetIQCGAgentSilentInstaller.config. The configuration file contains the configuration you chose when you downloaded agent artifacts.
NOTE:Both agent artifacts and certificates should be in the same directory to successfully complete the installation.
Run the NetIQCGAgentSilentInstaller.exe file as an administrator.
To verify:
Ensure that Change Guardian Agent is available in the list of installed programs in Windows Control Panel
Ensure that the service NetIQChangeGuardianAgent is running in Windows Services
If you used Client Agent Manager to install, ensure that Client Agent Manager is available in the list of installed programs in Windows Control Panel. Also ensure that the service NetIQClientAgentManager is running in Windows Services