16.2 Issues in Change Guardian Interfaces

16.2.1 Manage Agents Dashboard Fails to Load Post Change Guardian Upgrade

Issue: When you upgrade to Change Guardian 6.3.1 from 6.2.1.x or 6.3.0.x versions and navigate to Manage Agents dashboard in the web console, the dashboard shows an error There was an error processing your request. It has been logged (ID <id_value>). (Defect 1160002)

Workaround:

  1. Stop the Change Guardian server

    /opt/netiq/cg/scripts/cg_services stop.

  2. Check the nq Assets service

    /etc/init.d/nq_assets status.

  3. Go to orientdb bin path

    /opt/netiq/ams/orientdb/bin.

  4. Run the console: ./console.sh

    1. If you encounter an error, check the JDK version. Most customers configure their own JDK versions, but Change Guardian supports JDK 8.

      • Use the following command to set the supported JDK:

        export JAVA_HOME=/opt/novell/sentinel/jdk.

  5. Connect to the database:

    CONNECT PLOCAL:/opt/netiq/ams/orientdb/databases/assets <db_username> <db_password>.

  6. Update the following in the database:

    •  update Group set name='All Agents',displayName='All Agents' where name='All Assets'

    •                    update Group set name='Approved Agents',displayName='Approved Agents' where name='Approved Assets'
                
    •                    update Group set name='Agents that have not communicated',displayName='Agents that have not communicated' where name='Assets that have not communicated'
                
    •                    update Group set name='Agents not in any group',displayName='Agents not in any group' where name='Assets not in any group'

16.2.2 Agent Health and AMS Dashboard do not Display Updated Agent Host Name

Issue: When you modify the host name for UNIX and Windows Agents and reconfigure them, the Agent Health and Manage Agents dashboards do not display the updated host name of the agents. (Defect 804005)

Workaround: After updating the host name of an agent, restart the agent and the CAM service.

16.2.3 Agent Groups Dashboard Keeps Loading When AMS has Stopped

Issue: When the Agent Management Services has stopped, the Agent Groups dashboard under Manage Agents keeps loading. (Defect 769008)

Workaround: If the AMS has stopped, restart the nq_agent manager service, by running the command /etc/init.d/nq_agent_manager start in the server.

16.2.4 After Logging in to the Web Console, Opening ADMINISTRATION tab Displays Blank Page on Internet Explorer

Issue: After logging in to the web console, clicking on ADMINISTRATION tab opens a blank page if Internet Security Level is set to High, and if the file download pop-up is blocked by the browser.

Workaround: Set the security level to Medium-high and then change to Custom level as follows:

To change the settings:

  1. Navigate to Tools > Internet Options > Security and set the security level to Medium-high.

  2. Make sure that the Tools > Compatibility View option is not selected.

  3. Navigate to Tools > Internet Options > Security tab > Custom Level, then scroll down to the Downloads section and select Enable under the Automatic prompting for file downloads option.

16.2.5 Unable to View Alerts in the Alerts Dashboard and Alert Views

Issue: The Alert Dashboard and the charts in the alert view do not refresh or display new alerts. This issue could happen because of a corrupt alert index.

Workaround: Use the table in the alert view to see the newly generated alerts.

16.2.6 Cannot View Alerts with IPv6 Data in Alert Views

Issue: Change Guardian alert views do not display alerts that have IPv6 addresses in IP address fields. (Defect 170317)

Workaround: To view alerts with IPV6 addresses, perform the steps mentioned in NetIQ Knowledge base Article 7016555.

16.2.7 Cannot Expand Grouped Events if Event Name Contains Filter

Issue: In the Change Guardian dashboard, expanding grouped events fails with the following error message: Data Loading Error. The error occurs when the event name contains filter. (Defect 172355)

Workaround: Search events by name if it contains filter.

16.2.8 Deleting an Asset from Manage Agents dashboard Does Not Delete All Components

Issue: If you delete an asset from the Manage Agents dashboard, the Change Guardian Agent component is not deleted from the Installed Programs list in Windows. (Defect 170281)

Workaround: Uninstall the Change Guardian Agent component and delete the asset from the Manage Agents dashboard. This removes all asset components completely.

16.2.9 Unable to Browse File Locations and AD Using Policy Editor File Browser

Issue: Following are the conditions:

  • Unable to browse to file locations within a policy.

  • Unable browse active directory from within a policy. (Bug 995355)

Workaround: To enable LDAP browsing in policy editor, perform the steps mentioned in NetIQ Knowledgebase Article 7017291.

16.2.10 Manually Uninstalling an Agent Does Not Remove the Version Details of an Agent

Issue: If you manually uninstall an agent, the Manage Agents dashboard continues to display version details for the agent. (Defect 170283)

Workaround: In the Manage Agents dashboard, select the agent under All Agents and delete it.