This appendix contains troubleshooting information.
General Troubleshooting Procedures
If you have problems running the DMSII Client, complete the following steps:
Make sure your system meets the minimum hardware and software requirements necessary to use the product. See A2D unwrapped a broken link to: t_29909 in an excluded topic.Installation Requirements for this information.
If your primary and client databases are on separate mainframes, ensure that the mainframes are communicating, as follows:
If you are using BNA or HLCN, try copying a file between the two mainframes.
If you are using TCP/IP, try the PING function.
Is Databridge Server running on the primary system? Check the mix to make sure. If it is not running, refer to Databridge Server in the Databridge Host Administrator's Guide for instructions on how to start it.
Verify that your entries in the DMSII Client parameter file match your entries in the DBServer parameter file. See Modifying the DMSII Client Parameter File for information about setting the DMSII Client parameters. Refer to the Databridge Host Administrator's Guidefor instructions on configuring the DBServer parameter file.
Check the status of the DMSII Client. See AX STATUS for instructions.
Resolve any errors that you receive. If you are receiving error messages that you don't understand, see the Databridge Error Guidefor help resolving these messages.
If you cannot identify and solve the problem without assistance, contact your product distributor. Call from a location where you have access to the problem mainframe.
Troubleshoot the problem using information available from Micro Focus Technical Support.
The following table lists common problems and their solutions.
For a complete list of DMSII Client errors, see the Databridge Error and Messages Guide.
|The DMSII Client gets a PORT file I/O error and terminates||Start the Databridge Server. Refer to the Databridge Host Administrator's Guide for instructions on how to start it.
The Databridge Server must be running for the DMSII Client to contact it. If it’s not running, the DMSII Client tries until it eventually gets a PORT file I/O error and terminates.
Additionally, make sure that the communication transport, such as TCP/IP, is running on both systems.
|Reorganization of the original database||Perform the procedure described in Database Update and Reorganization|
|The DMSII Client terminates with the following message:
||Check the following: