A.1 General Web Service and Logon Issues

If you encounter errors when you log in to the Reporting Center Console or when you try to connect to the Reporting Center Web Service, consider the following suggestions:

  • Ensure that the SQL account credentials has not changed.

  • If the Web Service is installed on IIS 7.0 or later, ensure that ASP.NET Impersonation Authentication is disabled in the NRCWebService Virtual Directory.

  • Configure IIS to display detailed error messages to diagnose the problem.

Review the following sections for information on how to perform these tasks.

A.1.1 Resetting the SQL Account

If you installed the Reporting Center Web Service using a SQL account and subsequently changed the password on that account, the following error message is displayed:

Login Error: Login failed for user <SQL User Account> using the SQL account.

To resolve this issue:

  1. Uninstall the Reporting Center Web Service and reinstall it using the new SQL password. This does not affect your reports.

  2. In the Reporting Center Console, re-enter the SQL password in the Data Source Connection Properties window.

A.1.2 Verifying the Authentication Settings

For IIS 7.0 or later, in the NRCWebService Virtual Directory, Windows Authentication is enabled and ASP.NET Impersonation Authentication is disabled by default. If the Virtual Directory is no longer configured this way, you cannot log in to the Reporting Center Web Service.

To configure authentication settings in IIS 7.0 or later:

  1. Start IIS Manager on the computer where you installed the Web Service, and expand the Web Sites folder.

  2. Expand the name of Web Site where you installed the Web Service, and click NRCWebService.

  3. In the IIS section of the center pane, double-click Authentication.

  4. (Conditional) If ASP.NET Impersonation is enabled, select it and click Actions > Disable.

  5. (Conditional) If Windows Authentication is disabled, select it and click Actions > Enable.

  6. Close IIS Manager.

A.1.3 Configuring and Generating Error Messages

If IIS Manager is displaying generic error messages, you can configure Internet Explorer to display more technical error messages.

To configure error messages in Internet Explorer:

  1. Click Tools > Internet Options.

  2. Click the Advanced tab and deselect the Show Friendly HTTP Error Messages option in the Browsing list.

  3. In IIS Manager, generate the Default Web Site error or Web Service error again to obtain more detailed information and contact Technical Support.