Cannot View ODP and ODG Files That Contain Charts, Graphs, and Tables When Viewing in HTML Format
User Home Directories Are Not Synchronized until Trustee Cache Information is Updated
Filr Does Not Support Aliases That Have Been Configured in the LDAP Directory
Cannot Use Text Editors Such as Notepad or Wordpad as a Document Editor
Must Restart All Appliances after a Network Failure with Microsoft SQL
The License Report currently counts Administrator, Guest, and three internal users (_emailPostingAgent, _jobProcessingAgent, and _synchronizationAgent) as local users. The Administrator counts as an active user, but the other four local users do not count against your Filr license usage.
For information about how to generate a license report, see License Report
in the Filr 4.3: Administrative UI Reference.
When Personal Storage is disabled and Home folders have not been configured, users can find a directory called My Files Storage when clicking in the global Search field and pressing the Spacebar. This is normally a hidden directory, but can it be displayed under these special circumstances.
When you click My Files Storage, it can take you to either your My Files area or to the profile of another user (depending on where you are when you do the search).
When a file is shared with an external user, the user receives an invitation email with a link to register self and then a confirmation email with a link to sign in and access the shared items. The user cannot use these links to access the file post they have registered and confirmed the registration. To access the file again, they must log in to the site where the file is shared with them. For this, the external users must note the hostname of the site from which they accessed the file for the first time by clicking the Sign in and access shared items link in the confirmation email.
When users share files on Share Point servers, the files do not appear in the Shared by Me or Shared with Me folders. However, the users with whom the files were shared can see the shared files if they are in Net Folders and if the users have access to the Net Folders.
After editing an .rtf file from Filr in a text editor (such as Microsoft Word), saving the file results in a message indicating that the file has been changed by another author. In this case, select the option to combine your changes with the other author’s changes, then click OK.
Changes that you make to the file are saved to Filr as expected.
The LDAP value of the attribute you specify for the LDAP configuration setting LDAP attribute for the Filr account name must be unique throughout your LDAP directory. For example, if you specify cn, all users in the LDAP directory might not have a unique value.
To resolve this issue, use an attribute whose value is always unique across all containers, such as emailAddress.
When synchronizing groups that contain sub-groups to Filr from an LDAP directory, the sub-groups are not included in their parent group’s membership during the initial synchronization.
Perform an additional LDAP synchronization to ensure that group membership contains all expected sub-groups.
In order to rename or move users in your LDAP directory, ensure that you have specified a value for the setting LDAP attribute that uniquely identifies a user or group, as described in LDAP Servers and Synchronization
in the Filr 4.3: Administrative UI Reference. If a value is not specified for this setting, renaming or moving users in your LDAP directory might result in new users being created in Filr or in the existing user account being deleted.
After a user is renamed in the LDAP directory or after a user’s password is changed in the LDAP directory, the user must use the old user name or password when logging in to the Filr mobile app or the Filr desktop application until one of the following occurs:
An LDAP synchronization is run
The user logs in to the web client using the new user name or password
A user can use the old or new user name or password when logging in to Filr from the web client.
If you attempt to import an LDAP user that has the same User ID as a previously imported user, the import fails and is logged, but the failure is not reported in the administrative GUI. The import error is logged in /opt/novell/filr/apache-tomcat/logs/appserver.log.
Subsequently, only the first user imported is able to log in. Other users with the same User ID are not able to log in, but they are given no indication as to why the login request failed. Failed login attempts are logged in /opt/novell/filr/apache-tomcat/logs/appserver.log.
When configuring Filr to use an external outbound mail system (such as Novell GroupWise), the Test Connection button fails when no user name and password is specified, even when the Authentication required option is not selected.
For information about how to configure Filr to use an external outbound mail system, see Configuring an Email Service for Filr to Use
in the Filr 4.3: Administrative UI Reference.
When uploading a document that was created with one of the following types of files, you get an error indicating that the file or folder cannot be uploaded when attempting to upload to the Filr web client:
iWork document (such as a Pages, Keynote, or Numbers document)
Mac application file (a document with the .app extension)
The Filr web client is not able to upload these types of documents because the document architecture for these documents more closely resembles a folder, and you cannot upload folders using the Filr web client.
You can upload these types of documents to Filr by using the Filr desktop application or the Filr mobile app.
For information about how to upload documents using the desktop application or mobile app, see the Filr Desktop Application for Windows Guide, the Filr Desktop Application for Mac Guide, and the Filr Mobile App Quick Start.
If a user chooses to upload .one file, the file fails to upload even if the Filr administrator has whitelisted the .one file.
After downloading a single file or multiple files as a .zip file.), the file can be extracted only when using third-party tools such as iZip Unarchiver.
This issue is due to the fact that OS X does not currently handle ZIP64, the technology that is used to create the .zip file.
If you are experiencing issues when downloading multiple files when using Safari on Mac, ensure that the option Open “safe” files after downloading is not selected.
Click Safari > Preferences.
On the General tab, ensure that Open “safe” files after downloading is not selected.
The exact maximum file name length depends on the configuration of the Filr server, but generally it is about 200 characters. If file names are too long, files cannot be added to Filr.
If you try to edit a file through WebDAV, when your user password contains a space, the authentication fails.
To edit files through WebDAV, ensure that your user password does not contain a space.
When using Edit-in-Place functionality to edit a file, you cannot click Save As and rename the file. Doing so results in an upload error, and changes to the file are not synchronized to Filr.
When you use WebDAV functionality in a Mac environment, you encounter the following limitations:
Limitations When Editing Files on Mac through WebDAV Edit-in-Place functionality is not supported on a Mac when you use Microsoft Office as your document editor. To use Edit-in-Place functionality on a Mac, you must use OpenOffice or LibreOffice as your document editor.
Cannot Edit a File through WebDAV (Edit-in-Place) When Using LibreOffice on a Mac If you are accessing Filr from a Mac and using LibreOffice as your document editor, you cannot edit files through WebDAV using Edit-in-Place functionality.
If you are using Apache to front the Filr system, users are able to edit files through WebDAV when accessing Filr from a Mac and using LibreOffice as the document editor.
Using WebDAV to Access the Filr folder (via Mac Finder) Is Read Only When using WebDAV to access the Filr desktop application Filr folder via Mac Finder, access is Read Only.
Cannot Edit a File through WebDAV (Edit-in-Place) When Using Safari 7.x with OS X 10.9.x When accessing Filr with Safari 7.x and OS X 10.9.x, using Edit-in-Place functionality to edit a file, results in an error and you are not able to edit the file.
To configure Safari 7.x and OS X 10.9.x to support the Filr Edit-in-Place feature and to support adding files to folders when using a browser that does not support HTML 5:
With Filr open, in Safari, click Menu > Preferences.
Click the Security tab, then click Manage Website Settings.
Select Java, then click the drop-down arrow next to the Filr URL and select Run in Unsafe Mode.
Click Done.
Users cannot log in to the Filr web client if the user ID exceeds 128 characters or the password exceeds 64 characters.
When the Ask toolbar is installed on a Chrome browser, it inhibits users from being able to view all of the Filr masthead. The Ask toolbar is not a Chrome-sanctioned toolbar and should not be installed on a Chrome browser.
ODP and ODG files that contain charts, graphs, or tables are not displayed when viewing files by using the HTML view, as described in the following situations:
When viewing the file in a browser
When viewing a file from the Filr mobile app and clicking Generate Online Preview
When you add a user to your LDAP directory, the user’s Home directory in Filr is not displayed immediately after running the LDAP synchronization.
You must wait for the trustee cache information to be refreshed on the file system before Home directory information is displayed in Filr. (The default rights cache refresh interval is every 5 minutes. You can modify this interval as described in Just-in-Time Synchronization
in the Filr 4.3: Administrative UI Reference.)
If your users have aliases associated with their user account in the LDAP directory, the alias is not synchronized to Filr during the LDAP synchronization. This means that users are not able to log in to Filr with their alias.
Filr allows you to change the default application that is used for editing files. However, you cannot use text editors such as Notepad or Wordpad as the default document editor for editing files because these applications do not support WebDAV.
If your Filr deployment includes a Microsoft SQL database, and if your network fails, you must restart all of the appliances in your Filr deployment to restore Filr services.