Unlocking local user accounts
After a local user tries unsuccessfully to sign in to three times in a row, Application Security prevents the user from attempting more sign ins. If email notifications are enabled, the user receives an email to advise them that they are locked out and to notify the Application Security Administrator. As an Administrator, you can unlock the account for the user.
The locking and unlocking of user accounts does not apply to users provisioned through the SCIM API.
After a user notifies you that they are locked out of their account, unlock the account as follows:
On the header, select Administration.
On the navigation pane, expand Users, and then click Local Users.
Locate the user account you want to unlock, and then click the row to expand it.
Click UNLOCK USER.
To confirm unlocking of the user account, click OK.
See Also