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Monitor IDs

The Monitor IDs panel displays a summary of terminal ID Pools and Association Sets.

First, note the server status. If the Server database is not available, review the mss-mss-server log files in the Cluster Management Console. To view the logs, open the Cluster Management console from the MSS Administrative Console drop-down menu. Open Services and click the mss-mss-server service. Then click ellipsis View Recent Logs or Download Logs.
You may need to review how you Set up the Database.