8.5 Troubleshooting NURM

8.5.1 Volumes are not Listed in the View Rights and Map Rights Pages

NURM uses CIFS to fetch the volume information. The volumes do not get listed in the View Rights and Map Rights pages under the following conditions:

8.5.2 Active Directory User Names With Special Characters are Ignored

While creating a user in AD, if it contains any special characters (/\[]:;|=,+*?<>@"), it is replaced with an underscore (_) in the SAM account name after a warning; whereas, the user name continues to have the special character. For example, if you want to create a user named "tom*adm", the SAM account name will be "tom_adm", and the user name will be "tom*adm".

When you use IDM to synchronize the identity sources (eDirectory and Active Directory), IDM creates a user in eDirectory with the name "tom*adm". In this scenario, if you use NURM to map and apply rights, it ignores the identities with special characters.

8.5.3 View Rights Option Does Not Work in NURM When There are 200K Users

"Error: Error in Communication."

When you try to view the rights of 200,000+ users, NURM displays the error as mentioned above. This happens due to Java memory issues.

To increase the Java memory:

  1. Edit /etc/opt/novell/tomcat/conf/novell-tomcat.conf and update the JAVA_OPTS entry as follows:

    JAVA_OPTS="-Djava.library.path=/opt/novell/eDirectory/lib64:/var/opt/novell/tomcat/lib:/usr/lib64 -Xms1024m -Xmx2048m"

  2. Restart the OES instance of tomcat using the rcnovell-tomcat restart.