Setting Issue Verification Preferences

With the issue verification preferences you configure how issues are verified each time you create a new issue or work on an existing issue.

To set issue verification preferences:

  1. In the menu, click Issues > Configuration.
  2. Click Preferences.
  3. Select one of the following options:
    • Click Always use normal routing: This is the default system routing.
    • Click Always verify your own issue: All entered issues are routed back to you for verification.
    • Click Prompt for each new issue: Determine for each individual case if the issues are routed back to you or if the issues use standard routing.
Note: You need the Issue Verification Preferences security privilege to set the preferences. The Issue Manager Administrator can assign this privilege to you. If you do not have this privilege, the option buttons are disabled.