Adding SAP Solution Manager Issue Tracking Profiles

To add a SAP Solution Manager issue tracking profile:

  1. In the menu, click Project:<Project Name> > Project Settings .
  2. Click the Issue Tracking tab. The Issue Tracking page opens, listing all of the issue tracking profiles that have been created for the system.
  3. Click New Profile to open the New Issue Tracking Profile dialog box.
  4. Type a Name for the new profile. This is the name that is displayed in lists where the profiles are available for selection.
  5. Type a Description for the new profile.
  6. Select SAP Solution Manager from the Type list box.
  7. Type a valid Username and Password. These credentials will be used to access the issue tracking system.
  8. Type the URL of the Z-SCTM_ADAPTER web service of SAP Solution Manager.
  9. Click Load Project to load all projects from the server and populate the Project list box, then select a project from the Project list box.
  10. Click Load Default Incident Type to load all possible incident types and populate the Default Incident Type list box.
  11. Select an incident type from the Default Incident Type list box. If you are creating links to existing incidents in SAP Solution Manager and you do not specify the incident type, this type will be used for it.
  12. Click OK.

    Silk Central attempts a trial connection to the external system using the information you have provided.

    Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
  13. If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states to the states of the newly defined profile.
    • Click Yes to proceed with the related Mapping Issue States procedure.
    • Click No to map issue states later.