Adding Issue Manager Issue Tracking Profiles

To add an Issue Manager issue tracking profile:

  1. In the menu, click Issues > Issue Tracking Integrations. The Issue Tracking page displays, listing all issue tracking profiles that have been created for the system.
  2. Click New Profile to open the New Issue Tracking Profile dialog box.
  3. Type a Name for the new profile. This is the name that is displayed in lists where the profiles are available for selection.
  4. Type a Description for the new profile.
  5. Select Issue Manager from the Type list box.
  6. Check the Local Repository check box to use the integrated Issue Manager profile that is part of your Silk Central instance. To connect to an external Issue Manager system, uncheck this option, in which case you will need to provide valid login credentials to access the system.
  7. Type the Issue Manager URL of your Issue Manager installation. This is the URL you use to login to Issue Manager, though without the login extension at the end. Leave the default URL if you selected the Local Repository option. For example, if your standard Issue Manager URL is http://IssueManager/login, then the correct service URL is http://IssueManager.
  8. Optional: If Issue Manager should communicate with the front-end server through a different URL than the one that users use to access the Web user interface, type this URL into the Web Service URL field. This is required for example when users access the Web user interface through a proxy, while Issue Manager needs the internal URL or IP address of the front-end server.
  9. Proceed as follows:
    1. Click Load Projects. This action will populate the Project list box with all initialized Issue Manager projects to which the specified user has access to. Note that only those projects display for which Issue Manager user groups have been defined, and the defined user is a member of at least one user group.
    2. Select the Project where Issue Manager issues are maintained.
    We recommend not to use identical projects for Issue Manager and Silk Central, as this limits flexibility in working with both tools on different future projects.
  10. Click OK.

    Silk Central attempts a trial connection to the external system using the information you have provided.

    Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
  11. If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states to the states of the newly defined profile.
    • Click Yes to proceed with the related Mapping Issue States procedure.
    • Click No to map issue states later.