In the menu, click
Issues > Issue Tracking Integrations.
Issue Tracking page displays, listing all issue tracking profiles that have been created for the system.
New Profile to open the
New Issue Tracking Profile dialog box.
Name for the new profile.
This is the name that is displayed in lists where the profiles are available for selection.
Description for the new profile.
Issue Manager from the
Type list box.
Local Repository check box to use the integrated
Issue Manager profile that is part of your
Silk Central instance. To connect to an external
Issue Manager system, uncheck this option, in which case you will need to provide valid login credentials to access the system.
Issue Manager URL of your
Issue Manager installation. This is the URL you use to login to
Issue Manager, though without the
login extension at the end. Leave the default URL if you selected the
Local Repository option.
For example, if your standard
Issue Manager URL is
http://IssueManager/login, then the correct service URL is
Issue Manager should communicate with the front-end server through a different URL than the one that users use to access the Web user interface,
type this URL into the
Web Service URL field. This is required for example when users access the Web user interface through a proxy, while
Issue Manager needs the internal URL or IP address of the front-end server.
Proceed as follows:
Load Projects. This action will populate the
Project list box with all initialized
Issue Manager projects to which the specified user has access to. Note that only those projects display for which
Issue Manager user groups have been defined, and the defined user is a member of at least one user group.
Issue Manager issues are maintained.
We recommend not to use identical projects for
Issue Manager and
Silk Central, as this limits flexibility in working with both tools on different future projects.
Silk Central attempts a trial connection to the external system using the information you have provided.
Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states
to the states of the newly defined profile.
Yes to proceed with the related
Mapping Issue States procedure.