Editing Issue Manager Issue Tracking Profiles

When the server or login credentials of your issue tracking system change, you must edit your issue tracking profile accordingly.

To edit an existing Issue Manager issue tracking profile:

  1. In the menu, click Issues > Issue Tracking Integrations. The Issue Tracking page displays, listing all issue tracking profiles that have been created for the system.
  2. Click on the name of the issue tracking profile that you want to modify. The Edit Issue Tracking Profile dialog box opens.
  3. Edit the Name of the profile. This is the name that is displayed in lists where profiles are available for selection.
  4. Edit the Description of the profile.
  5. Optional: Select a new Type for the issue tracking profile from the list box.
  6. Check the Local Repository check box to use the integrated Issue Manager profile that is part of your Silk Central instance. To connect to an external Issue Manager system, uncheck this option, in which case you will need to provide valid login credentials to access the system.
  7. Edit the Issue Manager URL of your Issue Manager installation if the location has changed. This is the URL you use to login to Issue Manager, though without the login extension at the end. For example, if your standard Issue Manager URL is http://IssueManager/login, then the correct service URL would be http://IssueManager.
  8. Optional: If Issue Manager should communicate with the front-end server through a different URL than the one that users use to access the Web user interface, type this URL into the Web Service URL field. This is required for example when users access the Web user interface through a proxy, while Issue Manager needs the internal URL or IP address of the front-end server.
  9. To change the Issue Manager project, click Load Projects to load all projects from the server and update the Project list box, then select a project from the Project list box.
  10. Click OK.

    Silk Central attempts a trial connection to the external system using the information you have provided.

    Note: If an error occurs, please review the information that you have supplied, or consult your administrator.
  11. If the trial connection is successful, a confirmation dialog box displays, asking you if you want to map internal issue states to the states of the newly defined profile.
    • Click Yes to proceed with the related Mapping Issue States procedure.
    • Click No to map issue states later.