Customizing the Issue Details Page

Issue Manager allows you to change the appearance and behavior of the New Issue page and the Issue Details page for an existing issue. For example, you might want to make a field label more relevant for your organization, for example Build rather than Release.

Changes you make to the labels on the Issue Details page are propagated to most other pages and dialog boxes that are invoked through the Customization of Issue Manager.

Issue Manager allows you to make the following changes to the Issue Details page:
  • Edit the labels and modify the properties of the fields that specify basic information about an issue. For example, you might want to change the label Synopsis to Summary.
  • Edit the labels of the fields in the Automatic Fields area.
  • Edit the tab labels.
  • Define fields on Custom Tab 1 and Custom Tab 2. You can modify or delete these fields or add your own. By default, Custom Tab 1 contains four fields.
The following table describes where to look for information related to customizing a standard issue field label and standard issue field contents:
Name Edit field label? Customize field properties?
Issue Type Customizing Fields and Tab Labels Yes.
Product Customizing Fields and Tab Labels Yes. See Editing Products.
Release Customizing Fields and Tab Labels Yes. See Editing Versions.
Platform Customizing Fields and Tab Labels Yes. See Editing Platforms.
Component Customizing Fields and Tab Labels Yes. See Editing Components.
Severity Customizing Fields and Tab Labels Yes.
Synopsis Customizing Fields and Tab Labels No. Users fill in the synopsis.
Issue Number Customizing Fields and Tab Labels No. The issue number cannot be customized.
Assigned To Customizing Fields and Tab Labels Yes. See Routing Rules.
State Customizing Fields and Tab Labels Yes. See Customizing Workflow States.
Reason Code Customizing Fields and Tab Labels Yes. See Reason Code.
Action Release Action Properties Yes.
The following table describes where to look for information related to customizing a tab label and fields on tabs:
Name Edit tab label? Customize field on tabs?
Description Customizing Fields and Tab Labels No. Users fill in the Description tab.
History Customizing Fields and Tab Labels No. Issue Manager fills in the History tab, but you can customize the Action column. See Current State Information.
Customers Customizing Fields and Tab Labels No. Users can take the predefined Add Customer action.
Custom Tab Creating Custom Tabs Yes. See Editing Custom Fields.