You should add at least one inbox for every user who acts on issues.
Note: You need the
Groups, inboxes and user accounts security privilege to add, edit, or delete inboxes.
To add an Inbox:
In the menu, click
Issues > Configuration.
Click
Inboxes.
The
Inboxes page opens.
Click
Add Inbox.
The
Inbox Settings dialog box opens.
Type a name for the Inbox in the
Name field.
Each inbox requires a unique name of up to 50 characters. The following are sample Inbox names:
Dave (Dev)
PM Inbox
Jesse - Doc
Dan - Dev (Product A)
Dan - Dev (Product B)
User Inbox names can be in any format you choose, but you should follow the format consistently. The following are sample
formats:
user (group)
user - group
user - group (Product-name)
user
Group inboxes should also follow a consistent format, for example one of the following:
group
Group (Product-Name)
Special characters are not allowed. Inbox names are displayed in ASCII sort order (capital letters first) on the
Inboxes page.
From the
Group list box, select the group that is associated with this Inbox.
Based on this association,
Issue Manager helps users reassign issues selectively. For example, say that Denise, who is in the Documentation group, reassigns an issue
in her inbox.
Issue Manager opens the
Issue Reassignment dialog box with Documentation as the default group. Denise can then select another member of the Documentation group from
the
New Inbox list box without having to scan the entire list of inboxes.
Optional: Enter a description of the inbox in the
Description field.
The description can have a length of up to 80 characters. For example
Developer David Hanson's inbox or
dhart's inbox for Product B issues.
The
Is Active check box is checked by default.
Note: If the inbox is used in the routing rules you cannot uncheck the
Is active check box.