Project Overview Report Page

To address the reporting requirements of business-management users, Performance Manager offers reports that provide a bird's-eye view of the project status and allow for "guided drill-downs" that don't require deep technical knowledge. Such reports support decision-makers by offering holistic insight into system status and customer satisfaction.

Health Status

The Health Status tab (Performance Manager > Projects > Health Status) offers a Trend Overview Report that informs business managers of the status of projects - steady, improving, or decreasing.

The health status of each project is indicated by the color (green, yellow, or red) of the square button to the left of each project name; and also as a numerical value in the Health column.

The direction and color of trend arrows in the Trend columns indicate the project status. Green arrows indicate that the project status is improving, white arrows indicate that the status is steady, and red arrows indicate that the status is decreasing.

You can configure parameters for one or two trend columns on this page. Trends can be defined to tell you the status of system health during the last 7 days of the past month or the last 24 hours of the past week. The Health column can be configured to reflect the past 24 hours, the past 7 days, or the past 31 days.

Health Drilldown

The Health Drilldown tab (Performance Manager > Projects > Health Drilldown) offers all of the features included on the Health Status tab, but enables detailed analysis of health status and trends through drilldown functionality. This information is tailored to more technical users (for example, head of development). Details offered here enable you to determine if detected problems originate with the infrastructure, the client, or the application. From there you can drill down through transactions to specific health dimensions (availability, performance, and accuracy).

Health History

The Health History tab (Performance Manager > Projects > Health History) is useful for comparing current project health with historical developments in project health. This is visualized by a heat field that indicates the health rating for the currently selected time period. The current health rating is shown as a heat field item on the left. At a glance, this report allows you to determine if current system status falls within historical limits or if it significantly deviants from historical limits-giving you an indication of the relevance of problems.

Service Target Status

The Service Target Status tab (Performance Manager > Projects > Service Target Status) is ideally suited for business line managers who are interested in service target performance ratings, as defined by fulfillment ratings that have been established for projects. The trends detailed on this tab do not apply to project health but rather to the development of service target fulfillment ratings. Thresholds are dictated by overall service target ratings.

For each project, Service Target Status can be calculated with one or two trends over independent time frames.

Snapshot

Although it shares some of the same functionality as the Health Drilldown report, the Snapshot tab (Performance Manager > Projects > Snapshot) offers a snapshot of only the most recent result set. This information is ideally suited for IT departments who only need to determine whether a system is up and running accurately, not what past trends were. The last monitor execution measurement is recorded with a timestamp.

The Root Cause feature is also available here, enabling ad hoc diagnostics by pinpointing the sources of detected errors.