Unable to Connect to Agent

Problem

You get the following error message: Error: Unable to connect to agent

This error can occur for a number of reasons.

Solution

Connect to the default agent

Click Tools > Connect to Default Agent.

The command starts the Classic Agent or the Open Agent on the local machine depending on which agent is specified as the default in the Runtime Options dialog. If the agent does not start within 30 seconds, a message is displayed. If the default agent is configured to run on a remote machine, you must connect to it manually.

Restart the agent that you require for testing

Click (in Microsoft Windows 7) Start > Programs > Silk > Silk Test > Tools > Silk Test Open Agent or (in Microsoft Windows 10) Start > Silk > Silk Test Open Agent or (in Microsoft Windows 7) Start > Programs > Silk > Silk Test > Tools > Silk Test Classic Agent or (in Microsoft Windows 10) Start > Silk > Silk Test Classic Agent.