When tuning production systems, or during their implementation, failures can be seen that do not occur with any predictable regularity or under definable circumstances. It is these types of failures that require the first point of failure diagnostics to be captured and reported to Micro Focus along with full context and detail of the failure.
We recommend that all systems be run, during implementation or in production, with the minimum diagnostic settings configured. Other diagnostic settings should be configured depending on the failure scenario, symptoms, and area of technology. This document provides information on what is available, for instance for communications tracing, Fileshare/File Handler tracing and other areas.
When the failure re-occurs, you should use the MFESdiags script to gather the diagnostic files and report the incident to Micro Focus, uploading these diagnostics following the naming convention set out in this section.
The long description in particular should provide as much context and detail as possible, including chronology and timeline. For further information, see Important Incident Considerations.