ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
All Micro Focus learning in one place
Build the skills to succeed
Streamline software delivery for faster value
ValueEdge: Value Stream Management
Align corporate investments with business strategy
Continuous quality from requirements to delivery
Scale enterprise SCCM with security and compliance
Resilient AI-powered functional test automation
Enterprise-level requirements management
Deliver continuous application performance testing
Plan, track, orchestrate, and release applications
Govern quality and implement auditable processes
Automate deployments for continuous delivery
Access all products in application delivery management
Modernize Core Business Systems to Drive Business Transformation
Build business applications using new tools & platforms
The leading solution for COBOL application modernization
Modernize mainframe applications for the Cloud
Modernize host application access
Discover the future of CORBA
Modern mainframe application delivery for IBM Z
Secure, zero-footprint access to host applications
Access host data and automate processes with RPA
Multi-factor Authentication for IBM z/OS endpoints
Access all products in Application Modernization & Connectivity
Security at the core to everything you do; Operations, Applications, Identity and Data
Build secure software fast
Augment human intelligence
Discover, analyze, and protect sensitive data
Drive IT ecosystem with identity-centric expertise
Deliver simplified, secure access to users
Scale to billions of identities with IGA platform
Gain control of privileged user activities
Track changes and activities in managed services
Get fast, accurate detection of threats
Access all products in CyberRes
Trusted, proven legal, compliance and privacy solutions
Analytics for text, audio, video, and image data
Reduce risk, cost, and maintenance, and T2M
AI and machine learning for data analysis
Enterprise backup/disaster recovery
Unified traditional and mobile device management
Meet regulatory & privacy retention requirements
Email, IM, and chat-based collaboration
Mobile workforce communication & collaboration
Secure critical file storage and print services
Access all products in Information Management and Governance
Simplify Your IT Transformation
Manage IT & non-IT services with automation and AI
Discover, monitor, and remediate with AIOps
Monitor and optimize complex networks
Discover, manage, and map configurations & assets
Accelerate provisioning with governance in place
Automate and orchestrate processes end to end
Manage IT & software assets for better compliance
Automate server provisioning, patching, and compliance
Automate screen-based human actions with robots
Access all products in IT Operations Management
Give your team the power to make your business perform to its fullest
Increase the efficiency of a small IT department to meet growing business demands from the user base and transform the negative perception of IT within the company.
All-American has over 300 employees. Its small IT department struggled to keep up with the support demand, as Benjamin Hare, Network Support Technician at All-American, explains: “We run a central helpdesk and the logistics of it meant that if someone rang in with a problem, a technician would need to run over to their desk and fix the issue for them. There was no central repository of all the machines in use, and so the only way to help was to physically go and see them. While the technician was away from his desk, another five calls may go unanswered in the meantime. The reputation of our helpdesk was not great, and things came to a head when we needed to roll out 150 new computers to our sales force. There was just no way we could configure and distribute them all, and we knew we needed some help.”
All-American Sports Posters (a division of AllAmerican Publishing) focuses exclusively on helping high schools raise additional funding through uniquely designed full-color schedule posters, pocket schedules, and other products. Advertising local businesses generates revenue, while communicating vital schedule information to each school’s community. A percentage of the revenue is paid to the schools using a rebate system.
The IT fleet consists of Windows clients, without an Active Directory domain set-up. In this scenario there are a couple of automated configuration tool options, but ZENworks Configuration Management for unified endpoint management soon stood out as the most cost-effective solution. Benjamin had worked with ZENworks in previous roles and had implementation experience:
Benjamin Hare – NETWORK SUPPORT TECHNICIAN
All-American Publishing
ZENworks Configuration Management was implemented to manage close to 200 devices. These are managed both directly and by user identity. The direct devices are set up by department and standard bundles and policies are easily applied to manage upgrades or new machines. The devices managed by user identity typically belong to mobile users. Their policies, printer set-up etc. follow them. User identity device management is set up using job roles.
Creating a test environment through ZENworks Configuration Management has proved particularly useful. Benjamin describes a recent scenario: “One of our user’s computers died. Previously, this would have meant an outage of two days while we configured a replacement machine. With ZENworks we already had a replacement configured on our test bench. We used imaging bundles to deploy the relevant applications, and policies to configure the laptop appropriate for this user’s role. We also used ZENworks Endpoint Security Management to apply the correct security policies and the user was up and running again within an hour. A massive productivity gain.”
ZENworks really came into its own when All-American decided to open a satellite office. Management wondered if this office would need its own local IT staff and helpdesk, but using ZENworks Configuration Management, Benjamin and the team manage everything remotely. The set-up of the new office was easily done and the solution is fully scalable and ready to cope with further expansion.
An ongoing migration from Windows XP to Win7 and Win10 is also managed through ZENworks Configuration Management and Benjamin is very clear that these would be time-consuming and complex projects without the automation and standardization ZENworks has brought to All-American.
Benjamin on the benefits:
Benjamin Hare – NETWORK SUPPORT TECHNICIAN
All-American Publishing
He concludes: “The support from Micro Focus has been amazing. The ZENworks team is really responsive and has hands-on IT administration experience which means they completely understand where I’m coming from. We’re delighted with our results and look forward to deploying further parts of the ZENworks portfolio.”