boxIT wanted a single – and simple – solution for backing up virtual machines (VMs) in its private cloud infrastructure.
Backing Up a Growing Collection of Managed VMS
boxIT had been relying on a patchwork of backup and replication solutions to safeguard data on VMs. Having multiple solutions drove up training requirements and costs. It also made it more difficult to troubleshoot problems, as only certain staff members had in-depth knowledge of each backup application. “We spent countless hours managing individual backup solutions, confirming that backups were completed successfully, and training people to restore data,” explains Eric Hasler, boxIT’s Senior Network Architect.
In addition, the incumbent solutions were creating customer service challenges. Because the solutions were bandwidth “hogs,” boxIT personnel would schedule backups to run over the weekend. But often they were not complete by Monday morning, leading to system slowdowns and customer complaints.
In 2009, the boxIT team set out to find a better solution. They considered a number of options but were sold on VM Explorer after using the trial version. “We all took a look at the solution, and quickly agreed it was the way to go,” Hasler says.