Reduce outage frequency and duration with device-to-application visibility.
Reduce outage frequency and duration with device-to-application visibility. Depending upon the type and severity of the incident, outages can impact the productivity of as many as 17,000 workers – including ship design engineers – at HII’s Newport News Shipbuilding division that is America’s sole designer, builder and refueler of nuclear-powered aircraft carriers and one of two shipyards capable of designing and building nuclear-powered submarines. A system outage, for example, could impact work across the entire yard.
Implement a configuration management database to enable discovery; build intelligent relationship models (using UD and UCMDB) based on that discovery; identify all changes, including non-reported; automate ticket assignment to queues – for example, if a device goes down, instantly identify the device owner and pass the information to Service Manager to enable rapid service response. Improve the approval process to make it consistent, predictable and scalable.
HII is America’s largest military shipbuilding company and a provider of engineering, manufacturing, and management services to the nuclear energy, oil and gas markets. For more than a century, HII’s Newport News and Ingalls shipbuilding divisions have built more ships in more ship classes than any other U.S. naval shipbuilder. Headquartered in Newport News, Virginia, HII employs nearly 36,000 people operating domestically and internationally.
Classes provided by Education Services combined with on-site Software Services consultants helped HII support staff implement best practices and accelerate solution knowledge transfer. Efforts contributed to HII’s ability to accomplish full implementation and integrations with financial and other critical systems in less than two years.
The Micro Focus solution enables HII to link historical data to accelerate problem resolution and reduce outage duration; relate change tickets to avoid collisions between changes and minimize reliance on tribal knowledge; proactively assess and manage risk; and adjust maintenance activities to minimize impact.
The solution provides improvements across service desk and change/risk management (using Release Control, for example, by correlating data between Service Manager and UCMDB for historical views of tickets and change results); facilitates SOX compliance; and ensures HII service desk productivity keeps pace with infrastructure change, growth and new-services delivery.
Micro Focus enabled HII to:
