About Major Industrial Manufacturer
This global manufacturing company is a leading producer of industrial machinery products for major companies around the world and in key industries, including automotive, retail, mining, and more.
The organization felt developments in mobile technology could give them a real advantage here, as mobile users with an iPad could access relevant documentation without the need to have physical copies. It looked for a solution to integrate with its unified endpoint management (UEM) solution, VMware AirWatch, so that mobile device administrators can quickly provision devices to plant workers.
Micro Focus Reflection Mobile checked off all boxes on the company’s list of requirements for remotely accessing the ERP application on the System i: barcode scanning via Bluetooth scanner, a configurable user-interface to streamline the end-user experience, integration with mobile management solutions that adhere to industry standards, and a mobile experience that users were willing to adopt.
A pilot program was introduced, giving roaming plant employees an iPhone or iPad to productively interact with the ERP application while doing their jobs. This way, they do not have to rely on kiosk terminals, which are often a far distance from where workers are located.
The Operations Manager describes the value:
A positive user experience is crucial in the success and adoption of this new solution. The time and effort invested in moving to a Reflection Mobile-based solution is now providing a real return in terms of productivity and efficiency. The outstanding user experience soon meant happy users.
Instead of investing in making costly changes to the core AS/400 ERP application that runs their key business functions, the company has been able to leverage a variety of other technologies, including Reflection Mobile, to transform and modernize how their employees work, while keeping the existing host application in place.
Finally, since the Reflection Mobile app adheres to mobile industry standards, the company was able to not only procure Reflection Mobile from Apple’s B2B App Store for businesses using their in-house MDM solution, VMware AirWatch, but also customize the app’s user interface before device deployment.