The fastest, open, infrastructure-independent, advanced analytics SQL database
Securely access and analyze enterprise (and public) text, audio & video data
An intuitive hunt and investigation solution that decreases security incidents
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
Autonomous operations through a business lens
Intelligent automation for service desk, configuration, and asset management
SQL analytics solution handling large amounts of data for big data analytics
High-scale protection of sensitive data at rest, in motion, and in use across systems
Agile/DevOps management for continuous quality and delivery
Manage and track requirements from idea to deployment
Plan, track, orchestrate, and release complex applications across any environment
Enable all aspects of SCCM with enterprise grade scalability, security, and compliance
Automate deployments for continuous delivery with drag-and-drop simplicity
Govern application lifecycle activities to achieve higher quality
Unify test management to drive efficiency and reuse
Integrated, component-based test framework that accelerates functional test automation
Accelerate functional test automation across web, mobile, API, and enterprise apps
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Shift-left functional testing using the IDE, language, and testing frameworks of choice
Reliable and efficient test automation for functional and regression testing
Centralized, omnipresent lab to develop, debug, test, monitor, and optimize mobile apps
Learn more about the LoadRunner Family of solutions
Cloud-based solution to easily plan, run and scale performance tests
Project-based performance testing to identify performance issues
Easy-to-use performance testing solution for optimizing application performance
Collaborative performance testing platform for globally distributed teams
Discover, design, and simulate services and APIs to remove dependencies and bottlenecks
Identifies security vulnerabilities in software throughout development
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Provides comprehensive dynamic analysis of complex web applications and services
Builds packages of change artifacts to speed up mainframe application development
Enable faster, efficient parallel development at scale
A development environment that streamlines mainframe COBOL and PL/I activities
Intelligence and analysis technology that provides insight into core processes
Fuel mobile apps, cloud initiatives, process automation, and more
Future-proof core COBOL business applications
Maintain and enhance ACUCOBOL-based applications
Deliver application access—anywhere
Maintain and enhance COBOL systems
Maintain and enhance RM/COBOL applications
Connect COBOL applications to relational database management systems
Derive incremental value with real-time, relational access to COBOL data
Unlock business value with real-time, relational access to ACUCOBOL data
Connect ACUCOBOL applications to relational database management systems
Automatically understand and analyze Micro Focus COBOL applications
Build COBOL applications using Agile and DevOps practices
Deploy COBOL applications across distributed, containerized or cloud platforms
Modernize core business system infrastructure to support future innovation
Manage agile projects using a collaborative, flexible, requirements and delivery platform
Manage requirements with full end-to-end traceability of processes
Automatically understand and analyze IBM mainframe applications
Capture, analyze, and measure the value, cost and risk of application portfolios
Build packages of change artifacts to speed up mainframe application development
Build and manage packages of change artifacts to speed up mainframe application development
Provide multiple change management interfaces to maintain mainframe apps
Build and modernize IBM mainframe COBOL and PL/I applications
Enable faster, efficient parallel development at scale
Fuel mobile apps, cloud initiatives, process automation, and more
Manage mainframe files for fast problem resolution
Easily test mainframe application changes using flexible infrastructure
Compare and manage mainframe data, text, and directory files
Connect Dev and Ops by automating the deployment pipeline and reduce feedback time
Centralize planning and control for the entire software release lifecycle
Orchestrate and integrate processes for faster software development and delivery
Detect changes, synchronizes multiple environments, and restores failed systems
Execute IBM mainframe COBOL and PL/I workload on Windows, Linux and the Cloud
Execute modernized IBM mainframe workloads under Microsoft .NET and Azure
Modernize IBM, HP, and Unix application access across desktop and mobile devices
Web-enable IBM and VT application desktop access, Java free
Modernize Unisys mainframe application desktop access
Modernize IBM, HP, and Unix application desktop access
Automate IBM, HP, and Unix application desktop access
Create new applications and workflows with Web services and APIs for IBM, HP, and UNIX applications
Fuel analytics platforms and BI applications with Unisys MCP DMSII data in real time
Centralize host access management with identity-powered access control and data security
Modernize file transfer with security, encryption and automation, within and across the firewall
Learn how Advanced Authentication Connector for z/OS is a multi-factor authentication for all your IBM z/OS end points
Measure and manage terminal-based software deployment and usage
Centralize host access management with identity-powered access control and data security
Develop and deploy applications with a comprehensive suite of CORBA products
Build distributed applications at enterprise scale
Develop, deploy, and support CORBA 2.6 compliant middleware in C++ or Java
Connect applications on diverse operating environments
Email, IM, chat-based teamwork, anti-virus, anti-spam, disaster recovery, and more
Provides secure file access and sharing from any device
Provides secure email, calendaring, and task management for today's mobile world
Backup and disaster recovery solution that ensures critical email is always available
Seven essential tools to build IT infrastructures, including secure file sharing
Provides secure team collaboration with document management and workflow features
Provides single sign-on for enterprises and federation for cloud applications
Protect your sensitive information more securely with multi-factor authentication
File Reporter and Storage Manager solution suite bundle
File Reporter for OES examines OES network file systems and delivers intelligent file insights so you can make the most intelligent business decisions.
Provides secure file access and sharing from any device
Protects your key business systems against downtime and disaster
Simplifies resource management on a Storage Area Network and increases availability
File, print, and storage services perfect for mixed IT environments
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Seven integrated products to help track, manage and protect endpoint devices
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Cloud-based, scalable archiving for regulatory, legal, and investigative needs
Archive all business communication for case assessment, search, and eDiscovery
Automate employee data and communication monitoring to meet regulatory compliance and internal initiatives
Mitigate risk across social media channels to meet regulatory compliance obligations
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Address the ever-changing needs of network data management
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Structured data archiving to retire outdated applications and reduce data footprint
Identity-driven governance of data & access
SaaS-based file analysis on all of your unstructured data
Respond to litigation and investigations quickly, accurately, & cost-effectively
SaaS-based file analysis on all of your unstructured data
File analysis to discover, classify and automate policy on unstructured data
Discover what is being stored and who has access
Address the ever-changing needs of network data management
Structured data archiving to retire outdated applications and reduce data footprint
Helping organizations meet data privacy regulatory guidelines through the management & disposition of data.
Securely access and analyze enterprise (and public) text, audio & video data
Backup and disaster recovery for diverse, dynamic, and distributed enterprise
Automate provisioning, patching, and compliance across the data center
Discover and manage configuration items (CIs) in Hybrid IT environments.
Simplify fulfillment automation and enforce governance
Automate and manage traditional, virtual, and software-defined networks
The first containerized, autonomous monitoring solution for hybrid IT
Automate IT processes end-to-end
Build, secure, and scale automated business processes across the enterprise
Engaging end-user experience and efficient service desk based on machine learning
A comprehensive threat detection, analysis, and compliance management SIEM solution
An intelligent log management solution that eases compliance burdens and accelerates forensic investigation for security professionals
A comprehensive log management solution for easier compliance, efficient log search, and secure cost-effective storage.
Download and deploy pre-packaged content to dramatically save time and management
A future-ready data platform that transforms data chaos into security insight.
User and entity behavioral analytics that augments existing security tools and empowers security operations teams to identify and respond to the threats that matter before data is stolen
A fully-featured, adaptable solution that simplifies the day-to-day use of SIEM
A comprehensive Security Orchestration Automation Response platform with cognitive automation, investigation service desk, process orchestration and SOC analytics.
Persistent file encryption, complete control, and visibility to simplify unstructured data security
Format-preserving encryption, tokenization, data masking, and key management
Omni-channel PCI compliance and data protection for end-to-end payments security
Email, file, and Office 365 protection for PII, PHI, and Intellectual Property
Saas cloud email encryption to protect information on Office 365
The full solution for secure automated file transfer management inside and across perimeters
Identifies security vulnerabilities in source code early in software development
Provides comprehensive dynamic analysis of complex web applications and services
Gain valuable insight with a centralized management repository for scan results
Manage your entire application security program from one interface
Gain visibility into application abuse while protecting software from exploits
Provisions and governs access to unstructured data
Provides an LDAP directory with incredible scalability and an agile platform
Provides automated user access review and recertification to remain compliant
Delivers an intelligent identity management framework to service your enterprise
Provides single sign-on for enterprises and federation for cloud applications
Move beyond username and passwords and securely protect data and applications
Multi-factor Authentication for all your IBM z/OS end points
Integrate the host with your modern security framework
Adapt the authentication and access experience to the risk at hand.
Enables users to reset their passwords without the help of IT
Streamlines authentication for enterprise apps with a single login experience
Protect and manage access to your APIs.
Enables IT administrators to work on systems without exposing credentials
Limits administrative privileges and restricts directory views to specific users
Edit, test and review Group Policy Object changes before implementation
Protect critical data, reduce risk and manage change with Change Guardian
Extend the power of Active Directory to Linux resources
Unify and centrally manage policies across multiple platforms.
Protect critical data, reduce risk and manage change with Change Guardian
Finds and repairs configuration errors that lead to security breaches or downtime
Provides easy compliance auditing and real-time protection for IBM iSeries systems
Protect your network and messaging system from malware, viruses, and harmful content
Scalable, end-to-end encrypted email solution for desktop, cloud, and mobile
Cloud-based endpoint backup solution with file sync and share, and analytics
Package, test, and deploy containerized Windows apps quickly and easily
Provides reports that integrate licensing, installation and usage data
Provides automated endpoint management, software distribution, support, and more
Delivers identity-based protection for devices and features total protection
Proactive laptop and desktop data protection to automatically lock out threats
Automates patch assessment and monitors patch compliance for security vulnerabilities
Streamlines and automates the way you provide IT services to your business
Seven integrated products to help track, manage and protect endpoint devices
Help you embed security throughout the IT value chain and drive collaboration between IT operations, applications, and security teams.
Help you to react faster and gain a competitive advantage with enterprise agility.
Accelerate your hybrid cloud outcomes with advisory, transformation and implementation services.
Application management services that let you out-task solution management to experts who understand your environment.
Strategic consulting services to guide your digital transformation agenda.
Fully functional use-case modeling, with pre-built integrations across the Micro Focus Software portfolio, showcasing real-life use-case
Expert security intelligence services to help you quickly architect, deploy, and validate your Micro Focus security technology implementation.
A service integration and management service that optimizes delivery, assurance, and governance in multi-supplier settings.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Get insights from big data with real-time analytics, and search unstructured data.
Mobile services that ensure performance and expedite time-to-market without compromising quality.
Get insights from big data with real-time analytics, and search unstructured data.
Comprehensive Big Data services to propel your enterprise forward.
All Micro Focus learning in one place
Micro Focus’ service management team provides the internal IT infrastructure, application and security services to all business units, serving over 14,000 employees. Delivering dozens of support and service functions and representing many internal stakeholder groups, this is delivered by a hybrid mix of an external managed services partner, and internal specialist support teams, totaling over 150 agents.
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With many acquired companies in the Micro Focus family, it was inevitable that multiple toolsets were in use to manage the IT service and support processes.
Kim Evans, Integration Service Management Architect at Micro Focus, explains how that affects service delivery: “With over 10 different systems in use across our services, and over 5,000 support tickets to manage each month, it was difficult to maintain consistent service level agreements (SLAs) across the board. Routing service tickets required complex integration work, and we were really missing integrated chat and social media features, which are commonplace communication tools in today’s world.”
The aim was to consolidate all IT support teams on a single platform, with a sophisticated selfservice function, so that users can source knowledge articles which could reduce the volume of support tickets. A central service portal would also allow users to interact directly with support teams, using tickets and chat functions, without the need to place a service desk call. The portal would ideally not just support IT requirements but be the go-to place for any other business support queries. A modern user experience would be key to user adoption.
Reviewing its own product set, the team opted for Micro Focus SMAX. Evans explains why: “We really liked the SMAX social features, artificial intelligence (AI), and machine learning capabilities, and could see huge potential for these. SMAX also includes an intent-based smart virtual agent which interacts with users, rather than just providing a search function. We liked the ease of integration into our operational toolset, and the opportunity to deploy a mobile app as another channel for users to communicate with us, all on one unified platform.”
DXC Technology, Micro Focus’ managed services partner, worked closely with Micro Focus Professional Services and the product support teams to design and implement the out-of-thebox best-practice service model. An out-ofthe-box approach gave the team the workflow, transaction definitions, and APIs required, and the standard data models included in SMAX supported the existing enterprise architecture definitions and operational model. SMAX integrates seamlessly with eDirectory, Micro Focus Operations Orchestration, Operations Bridge, uCMDB, and Vertica. A link to Workday is nearly finalized as well.
Evans on SMAX implementation: “We found SMAX easy to implement and simple to configure for our developing needs. Within just three months we moved our entire service desk onto the new SMAX toolset and consolidated 75 percent of our IT support functions onto the new platform.”
Users benefitted immediately from the single support portal where they can find information, or request support. The powerful search feature lets users search unstructured data for current and historic issues. Leveraging the machine learning capabilities included within SMAX, the system recommends solutions for support requests, vastly accelerating repeat issue resolution. The service organization is more agile, and can easily introduce new resolver groups, adapt workflows, add new service offerings, and post knowledge articles to support rapidly changing business requirements.
The intuitive nature of the SMAX agent console simplifies onboarding of new IT service staff, while everyone benefits from the ease of use, powerful search functions, and reporting and dashboarding capabilities. Leveraging machine learning, Live Support, a SMAX feature, enables agents to, in real-time, complete the request form and receive immediate suggested resolutions from the tool, to feed back to the requestor for faster resolution.
Users can choose their preferred communication channel for their support or service query, be it via portal, SMAX chat, phone, or mobile application, with all communication captured against a single ticket in a central repository. This makes for much more effective knowledge management communication and easier compliance with SLA requirements. Self-service through knowledge management articles, and automation with SMAX virtual agents are reducing the number of calls to the helpdesk. Currently, 50 percent of support queries are self-submitted through the portal.
As engagement in the SMAX portal is increasing, the team has the volume metrics to work on automating the resolution of the ‘most popular’ requests. This no-touch approach routes requests through the systems for automated fulfilment without requiring agent involvement.
Evans also likes the direction SMAX is heading in supporting enterprise service management (ESM): “During our consulting and implementation phases, it was clear that people, processes, and tools are superbly integrated within the SMAX solution. This makes it a great solution for not just IT-related requests, but any line of business within our organization. We have onboarded our HR Direct function, and are working to onboard software and asset management, cybersecurity, license management, and procurement functions. The ultimate aim is a one-stop single portal for any IT- or businessrelated user request.”
He concludes: “The SMAX support processes and feature releases keep the operational toolset functional and current, highly available, and up-to-date with minimum effort on our part.”
During our consulting and implementation phases, it was clear that people, processes, and tools are superbly integrated within the SMAX capabilities. This makes it a great solution for not just IT-related requests, but any line of business within our organization.
We found SMAX easy to implement and simple to configure for our developing needs. Within just three months we moved our entire service desk onto the new SMAX toolset and consolidated 75 percent of our IT support functions onto the new platform.