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Service Management Automation

SMAX delivers agile and unified IT and business support experience leveraging portal, chat, phone and mobile app channels

Outcomes

+ 10+ tools consolidated into single SMAX portal
Single service desk for over 4,000 IT support and 1,000 business service requests, every month
Choice of four communication channels, including native mobile application
Sophisticated self-service functions accelerate issue resolution

75%

of support functions consolidated in 3-month implementation

50%

of support queries self-submitted through the portal

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