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TIM Brazil

Global telecom provider increases savings and leverages data to improve customer experience with Micro Focus Operations Bridge Analytics.

Outcomes

+ Reduce the main KPI – the number of IVR system errors that misdirected calls to a human agent – by 40%
Detect, correlate, and address business data flows and IT infrastructure deviations in near real-time
Gain a single dashboard from which to manage IVR health
Use alerts to proactively address anomalies and resolve issues before damaging KPI

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