Required an appropriate testing methodology to ensure software quality during an important Oracle E-Business upgrade.
Human resource management is primarily responsible for maximizing employee performance by fulfilling various support services such as recruitment, training, performance appraisals, payroll and benefits. A well-known UK government agency that provides personnel, pensions, welfare and support services to employees, stakeholders and their dependents recently sought a vendor with an appropriate testing methodology to ensure software quality during an important and complex Oracle E-Business Suite upgrade. The agency operates a highly complex IT infrastructure and several specialized applications that are critical to the defense of its nation.
The agency originally appointed a systems integrator to upgrade Oracle E-Business Suite v11 to v12 as well as refreshing its entire infrastructure and moving to a new data center. The software comprises a collection of enterprise resource planning, customer relationship management and supply chain management applications. However, the project so on started to flounder and the agency sought another systems integrator to complete the software upgrade and manage the BPO.
The new specialist appointed London-based Infuse Consulting, a Micro Focus Gold Partner, to assist with the testing element of the project. Infuse Consulting and its systems integration partner faced several challenges as neither party could liaise with the agency’s internal employees, who were under contract to the incumbent vendor for the next four months. Moreover, Infuse Consulting had to deliver the System Integration testing project within the original timescale while ensuring software quality and performance with a sound return on investment at a fixed price.
“This was a tricky predicament,” explains Nalin Parbhu, chief executive officer, Infuse Consulting. “We’d not only picked up the project in mid-flight, there were also no requirements listed, a lack of testing documentation and the Application Lifecycle Management (ALM) tools were not the latest versions. We therefore could not make a fact-based statement about software quality.”