Application Modernization
Service
Enterprise service catalog.
Service Request Center features pre-built service requests complete with associated forms and workflows.
Products
Mainframe
Enterprise Suite
Support & Services
Support
IT Professional Services
Education and Training
Academic Programs
Resources
Create a new, contemporary face of IT. Micro Focus Service Request Center (formerly Serena® Request Center) serves as the single point of contact between users and your IT organization. Accessible by web or mobile, it serves as the "front office" for IT organizations, promoting user self-services and cutting IT costs.
An interactive, intuitive web portal serves as a one-stop shop for users to browse through available IT services, as well as submit and track requests.
Users can quickly see the costs and benefits of a service before requesting access to the service itself.
Service Request Center features pre-built service requests complete with associated forms and workflows.
Choose from various icons or create your own to represent services in the portal.
All your Solutions Business Manager (SBM)-powered applications are showcased as services within the portal.
Powerful knowledge management capabilities help users resolve their own problems without contacting support teams.
"We have experimented with replacing a home visit with the option to request a video conference instead. It was great to see our elderly people readily adopting this SBMdriven process and, moreover, liking it. It gives them more independence and another channel to use in an emergency."
