An interactive, intuitive web portal serves as a one-stop shop for users to browse through available IT services, as well as submit and track requests.
Users can quickly see the costs and benefits of a service before requesting access to the service itself.
Service Request Center features pre-built service requests complete with associated forms and workflows.
Choose from various icons or create your own to represent services in the portal.
All your Solutions Business Manager (SBM)-powered applications are showcased as services within the portal.
"We have experimented with replacing a home visit with the option to request a video conference instead. It was great to see our elderly people readily adopting this SBMdriven process and, moreover, liking it. It gives them more independence and another channel to use in an emergency."