Exam Topics

  • Identify the reporting solution that best suits the reporting requirement
  • Identify the ITIL processes supported in SM
  • Demonstrate non-ITIL related tool functions
  • Explain the purpose of supporting data within the operation of Service Manager
  • Demonstrate an understanding of how security settings interrelate within the service Manager
  • Identify the authentication deployment and topology for a service Manager Solution
  • Identify web client deployment
  • Describe parameters for web client sessions
  • Describe the integration possibilities to other Micro Focus Software products
  • Explain the data type supported in SM in relation to RDBMS
  • Describe the RDBMS security model
  • Demonstrate an understanding about how to change fields, field mappings and indexes
  • Explain the use of log files in Service Manager Logs
  • Demonstrate adding and changing security profiles and roles (Security Areas)
  • Identify options for creating security folders
  • Describe adding and changing views
  • Demonstrate application interoperability
  • Identify bottlenecks and hot spots
  • Describe basic database tuning, available SM parameters for tuning
  • Demonstrate purging and archiving data records (data maps)
  • Review queries against database indexes
  • Demonstrate benefits issues using JavaScript
  • Identify the scope of MySM pages
  • Recognize the appropriate tools in a given circumstance
  • Recognize valid and appropriate use
  • Identify benefits / issues with integrating applications using Web Services
  • Identify tailoring tasks
  • Outline possible localization areas
  • Identify the case sensitivity configuration options

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SM320 1.0
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Course outline

SM users and administrators
Delivery Type:
Certification Exam
2 hours, 30 minutes



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release-rel-2024-5-1-6148 | Wed May 8 00:58:25 PDT 2024