To pass this exam, you should be able to:

  • Support key IT processes of service request, incident, problem, configuration, release and service level management
  • Cover key aspects of ITIL v3 Service Lifecycle Management such as catalog and knowledge management

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Service Manager Certified Professional Exam 1.0
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Course outline

Service Manager users and administrators
Delivery Type:
Certification Exam
1 hour, 18 minutes



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release-rel-2024-5-1-6172 | Mon Jun 24 04:52:54 PDT 2024