Learning Series Scenario You are a tenant administrator who wants to perform all administrative tasks in service management for setting up a new process based book order application from creating custom record types with forms, fields, business rules, processes, notifications, and workflows to defining custom actions and predefined lists. You also want to design and administer the look and feel of the service portal and are interested in customizing the default application settings, settings for a smart ticket and search with automatic routing solution. You also want to manage access to different parts of the application, locations and provide different groupings of a record for classification. You want to manage configuration data across tenants and view sample data. From creating, importing, managing, designing, administering, customizing, and analyzing these administrative operations you will learn how SMAX helps in this and future situations.
SMAX - Service Management Automation X: Tenant Administration
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